# Operations, Connect, Marketing and Everything plans

> Monthly add-ons on top of the platform fee: Operations, Connect, Marketing, or Everything for all three at one price.

Who can do this: admins only.

You don't need a subscription to take bookings: you pay the platform fee on paid bookings and nothing monthly. Add-ons are optional monthly plans for venues that want more. Add and remove them in [Settings → Billing](/go/admin/settings/billing), where Pay as you go, Add-ons (Operations, Marketing and Connect) and Everything each have their own card. Selling towels or drinks with a booking? That's [extras](/docs/extras).

## What each add-on includes

| Add-on | Price a month | Includes |
|---|---|---|
| **Operations** | £15 | [Shifts](/docs/shifts): plan who's working each session. [Checks](/docs/site-checks): opening, during shift and closing checks ticked off on a tablet, with a dated record. [Log](/docs/site-log): accidents, near misses, maintenance and feedback |
| **Connect** | £15 | Changes through [Claude](/docs/connect-ai) and the [API](/docs/integrations): create, move and cancel bookings, close dates and change a session's capacity. Includes API keys and [Kisi door access](/docs/kisi-door-access) |
| **Marketing** | From £10 | [Emails](/docs/email-marketing) to your subscribers (5,000 to 50,000 a month, see [plans](/docs/email-marketing-plans)), plus [Automations](/docs/email-follow-ups): the thank-you, win-back and loyalty reward emails. Booking confirmations and session reminders are free on every venue |
| **Everything** | £30 | Operations, Connect, and Marketing with 25,000 emails a month |

Until you add Operations, **Shifts**, **Checks** and **Log** show in your sidebar with a short description and a **See add-ons** button. Building and printing check lists under **Checks → Edit lists** stays free, and so does the accident book under **Log**. To hide Operations, click **Hide Operations from my sidebar** under that description; **Show it** in the Operations row on this page brings it back. Marketing works the same way: **Hide Marketing from my sidebar** sits under the banner on [Marketing → Automations](/go/admin/email/follow-ups), and **Show it** is in the Marketing row here. Hiding either removes nothing you already use.

Prices are shown in your venue's currency on the Billing page. Asking Claude about your bookings, revenue and schedule is free on every venue; Connect is for letting it make changes.

## See what you pay

**Pay as you go**, the first card on [Settings → Billing](/go/admin/settings/billing), shows your Session fees for each month, your monthly average, and whether you reached the cap. **Monthly statements**, at the bottom of that card, shows everything Session charged in a month, to print or save as a PDF.

## Add an add-on

<Steps>
  <Step>Go to [Settings → Billing](/go/admin/settings/billing).</Step>
  <Step>In the **Add-ons** card, switch on the add-ons you want, and pick an email plan if you'd like one. **Your monthly bill** shows what you'll pay each month.</Step>
  <Step>Click **Add** in Your monthly bill, then confirm. Everything you picked is added together.</Step>
  <Step>If it's your first add-on, you go to a secure payment page to enter a card. The first month is charged straight away, then the same day each month.</Step>
</Steps>

If you already pay Session monthly (an add-on or an [email plan](/docs/email-marketing-plans)), anything new joins that plan on the same card, including an email plan added after an add-on. You pay for the rest of this month on your next invoice, pro rata. Your plan updates on the page a few seconds after you confirm.

## Everything and your email plan

Everything includes the 25,000 emails a month plan, so it takes the place of your email plan and any Operations or Connect add-on. You pay the difference pro rata on your next invoice. If you send more than 25,000 emails a month, take Connect or Operations beside your bigger email plan instead.

## Remove an add-on

Switch it off, then click **Remove** in Your monthly bill and confirm. It keeps working until the end of the month you've paid for, then stops, and comes off your next invoice. There are no partial refunds. If it was the only thing on your plan, your monthly plan ends at the end of the month instead. You can't add anything to a plan that's ending, so to move from Everything to just Operations or Connect, email wil@bookasession.org and we'll switch it for you. If you add back an add-on you removed this month, you aren't charged again for days you've already paid for.

Removing Everything also removes its 25,000 emails, so marketing emails stop until you choose an [email plan](/docs/email-marketing-plans).

## Card details and invoices

Click **Card details and invoices** on the Billing page. It opens Stripe, where you can update your card, download invoices and cancel the whole plan. Each month's invoices are also linked from that month's statement. The fee on payments has no invoice: Stripe takes it from each payment, and the statement is its record.

<Callout>
Add-ons are billed by Session, separately from your bookings. They never come out of your Stripe payouts.
</Callout>

## Free for you

If your venue was with Session before some features had a price, or helped us build them, they stay free for you. A **Free for you** card at the top of [Settings → Billing](/go/admin/settings/billing) lists each one, how long it lasts and why. There's nothing to set up.

- **For good** means for as long as you're with Session. Adding or removing an add-on never takes it away.
- A lower platform fee than the usual 0.5% is listed first, as **Kept, for good**.
- A discount with an end date shows **until** that date, then the add-on is charged as normal.
- When only part of an add-on is free, it still shows **Add**, with a line saying which part is yours.
- Admins see a small pink **OG** mark beside free things: on the automation cards and on Kisi door access. Staff don't see it.

## If you're on a trial

Some venues have Operations free for a trial period. While yours runs, a note on Shifts, Checks, Log and Billing tells admins the end date. Staff don't see it. It turns amber 14 days before the end; you can dismiss it, and it comes back at 14 days and again at 3 days left.

To keep Operations, add it in [Settings → Billing](/go/admin/settings/billing) before the date, and the note goes away. If you do nothing, Shifts, Checks and Log stop on the end date. Your Checks history, its CSV export and your Log stay readable, and you can keep logging accidents and injuries. We don't email you about the end date, so this note is the reminder.

## Common questions

1. **I can't see Billing in Settings.** Only admins see it. Staff can't add or remove add-ons.

2. **My payment failed.** The plan line says so. Update your card under **Card details and invoices** and Stripe retries the payment; the add-on keeps working meanwhile.

3. **I paid but the add-on still shows Add.** Wait a few seconds and reload. If it still shows, get in touch with the time you paid.

4. **Can I change currency after adding one?** No. Once your venue has started a monthly plan its currency is locked, so contact us first.