# Your FAQs page

> Every booking page has an FAQs page that answers your customers' common questions using your own settings, with nothing for you to write.

Your booking page comes with an FAQs page at `bookasession.org/your-name/faqs`. It answers customers' common questions from your settings and updates when you change them. The only part you write is a short **Before you visit** note.

## What is on it

A strip of **key facts** at the top shows where you are, your rescheduling and cancellation rules, and how to contact you. If your locations are at different addresses, it shows their names instead. The contact tile appears once you've published an email or phone number.

Addresses open in maps, and email and phone are tappable. Where an answer mentions memberships, bundles, gift vouchers or a customer's account, it links to that page.

Below that come sections on visiting the venue (including opening hours per location, session types and price names), booking, changes and cancellations, memberships, gift vouchers and bundles, and waivers, each only if it applies to you. A [data protection](/docs/data-protection) section is always shown.

## Where customers find it

It's linked from your booking page's top navigation (the menu on mobile), every page footer, and your [memberships](/docs/membership) pages. To share one answer, click the link icon beside a section heading to copy a direct link that opens that answer.

## How to change what it says

Change the **setting**, not the page:

| To change | Go to |
|---|---|
| Cancelling and rescheduling | [Cancellation and reschedule policy](/docs/cancellation-policy) |
| How far ahead customers can book | [Booking window](/docs/booking-window) |
| When a session stops taking bookings | [When bookings close](/docs/booking-window#when-bookings-close) |
| Membership benefits and early access | [Memberships](/docs/membership) |
| What and where you are, email and phone | [Settings → Company](/go/admin/settings/company) |
| Website, Instagram and Facebook | [Booking page → Links](/go/admin/appearance) |
| Opening hours, session types and prices | Your [sessions](/docs/repeat-schedules) and [prices](/docs/price-options) |
| Facilities, parking and access | **Before you visit** under [Settings → Company](/go/admin/settings/company) |

If sessions differ, the page gives a range, such as "between 30 and 90 days ahead". Make the settings consistent for a single number.

## Your contact details

Each contact detail appears only if filled in. Your phone shows exactly as typed, so "WhatsApp 07700 900456" still dials. Both email and phone are optional: without an email, your number takes its place everywhere, including confirmation emails. Clear both and customers can't reach you from the page.

<Callout variant="warning">
Before you clear your email, check the **Reply-to** on your [automated emails](/docs/emails-automated). They use your contact email, so with none set, a reply to a reminder reaches nobody.
</Callout>

## Before you visit

This box under [Settings → Company](/go/admin/settings/company) covers what Session can't work out: facilities, what to bring, parking and step-free access. It takes up to 600 characters; leave it blank and the answer doesn't appear. The **See what your FAQs page answers** link shows what's already covered.

**Before you visit** is public. The **Visit instructions** under each session's **Messages** only reach people who have booked, so "meet at the side gate" goes there. Filling in one doesn't fill in the other. For anything longer, link your own website under [Booking page → Links](/go/admin/appearance).

## What search engines and AI assistants get

Your booking page publishes your details, opening hours, [map position](/docs/locations) and every answer in a format they read directly. The price range leaves out private hire and group prices.

## Common questions

1. **Can I edit the wording or turn the page off?** No. If the wording itself is the problem, tell us.

2. **My opening hours are missing.** Hours come from recurring sessions, so one-off dates alone show none, and a location with no recurring sessions is left out.

3. **One of my locations is missing from the list.** Check it has a **name** as well as an address under [Settings → Company](/go/admin/settings/company). Without names, locations are written out in a sentence.

4. **My price names are listed without their prices.** One price name can have different amounts on different sessions, so the page shows a range.

5. **My memberships section names a tier I hid.** Every active membership is listed. Deactivate the tier if it shouldn't be mentioned.

6. **I cleared my contact email but a different address still shows.** Session never substitutes another address. Check the **Reply-to** on your [automated and transactional emails](/docs/emails-automated), which keep the address they were saved with.

7. **An SEO audit says my prices or hours aren't published.** They're published on your booking page, not your own website. Check the audit looked at `bookasession.org/your-name`.