# Gift vouchers

> Sell session or credit gift vouchers (gift cards) from your booking page. The recipient is emailed a code to redeem at checkout; you set expiry and limited runs.

Who can do this: admins only.

Gift vouchers are sold from your booking page and managed in [Offers → Gift vouchers](/go/admin/shop/gift-vouchers). The recipient is emailed a code to apply at checkout. New venues start with one credit voucher already active. To give a code away or run a promotion, use [discount codes](/docs/vouchers); for a discounted pack customers buy for themselves, see [bundles](/docs/bundles).

<Screenshot
  shot="admin-gift-vouchers"
  alt="The Gift voucher products panel in the admin Offers area, listing the gift vouchers a venue offers with their type and price"
  caption="Offers → Gift vouchers"
  mat="peach"
/>

## Two types

The type is fixed once a product exists.

- **Session voucher** - the buyer pays a set price and the recipient gets one booking of a session you choose. The price is locked in, so the recipient never owes a top-up if you raise prices.
- **Credit voucher** - the recipient gets credit to spend: preset amounts, a custom amount within a range, or both.

A session voucher is blocked where a session has **Can be used on this session** turned off under **Prices**; a credit voucher is money and still pays there.

## Create a gift voucher

<Steps>
<Step>In [Offers → Gift vouchers](/go/admin/shop/gift-vouchers), start a new product and choose a **Type**.</Step>
<Step>Add a **Name** and a **Description** (shown on the storefront card and the buyer's receipt).</Step>
<Step>Fill in the type's fields and save. New vouchers are active and appear on your booking page straight away.</Step>
</Steps>

**Session voucher**: **Price**, **Eligible sessions** (one to ten), and **Covers**. **One space** pays for a single space. **A private hire** pays for the whole [private hire](/docs/private-sessions), whatever its price; tick **Private hire prices** to cover only some.

<Callout variant="warning">
A **One space** voucher used on a private hire for 8 still leaves 7 spaces to pay. To gift a private hire, set **Covers** to **A private hire**.
</Callout>

**Credit voucher**: preset **Prices** and/or **Allow custom amount** with a **Min amount** and **Max amount**. Under **Limits**, **Applies to** can restrict it to chosen sessions.

## Set an expiry

A gift voucher never expires unless you set one. Under **Limits**, open **Expiry**, choose **Expires** and enter a number of months from the purchase date. The credit voucher new venues start with is set to 12 months.

## Sell a limited run

Under **Limits**, open **Availability**, choose **Limited run** and enter a number; once it's reached, the voucher shows as sold out. Buying three at once uses three. `0` keeps it listed as sold out without deactivating it.

## What customers and recipients see

Gift vouchers appear on your booking page once at least one is active; with two or more, customers also get a /gift-vouchers page, whose intro you edit with the **Gift vouchers page** button. The buyer gets a receipt. The recipient's email has the message, code, value and a book button with the code pre-applied.

Signed in with the voucher's email, a customer can copy the code under **Gift card balance** on their account page. Credit is only spent by entering the code. To hand a gift over personally, a buyer can send it to their own address.

To hear about each sale, turn on **New shop purchase (Admin)** in [Email → Automated emails](/go/admin/email/automated). To let buyers pay less, see [Stripe promotion codes](/docs/stripe-promo-codes); the recipient still gets the full value.

## Resend a gift voucher

Find the issued voucher in [Offers → Gift vouchers](/go/admin/shop/gift-vouchers) (search by buyer, recipient email or code), open its **⋯** menu and choose **Resend voucher**. It re-sends the receipt and recipient email without charging anyone. If the address was mistyped, copy the code and send it directly.

## Edit or remove a gift voucher

Edits apply to future purchases; issued vouchers keep their terms. A product with issued codes can't be deleted - turn **Active** off to hide it while every code stays valid.

## Common questions

1. **Does the recipient need an account?** No. They can redeem at checkout as a guest.

2. **Can I change a voucher's type?** No. Create a new product and turn **Active** off on the old one.

3. **How do I give someone a free gift voucher?** Use a [discount code](/docs/vouchers#comp-a-specific-person-with-free-sessions) with **Give to a customer** - **£ credit** works like a gift card.

4. **Where does the money go?** To your [Stripe account](/docs/connect-stripe), like any booking. For accounting, see [deferred income](/docs/deferred-income).

5. **The purchase went through but no email arrived.** The payment is safe. Check the recipient email on the issued voucher, then [resend it](#resend-a-gift-voucher) or send the code directly.