# Team notifications

> Alerts for admins and staff about new bookings, cancellations and purchases - by email, in the admin bell, or as push on your phone - with each person choosing their own.

Who can do this: admins and staff.

Team notifications go to your [admins and staff](/docs/team). Your customers' [automated emails](/docs/emails-automated) are separate and never change when you mute an alert.

## What's on by default

- **Org-wide Team emails start off.** Under [Email → Notifications](/go/admin/email/automated), New booking (Admin), Booking moved (Admin), Booking cancelled (Admin), Session cancelled (Admin), New member (Admin) and New shop purchase (Admin) each switch the **email** channel on for the whole team. They control email only.
- **Personal preferences start on.** Each person's email and in-app toggles start on for every category, so a new team member gets whatever your organisation sends. Push starts off and is enabled per device.

So an alert you switched off org-wide can still appear in your bell.

<Screenshot
  shot="team-notifications-matrix"
  alt="The team notifications matrix on the account page, showing New bookings, Cancellations and Memberships rows with Email, In-app and Push toggles"
  caption="Your account → Email preferences: each person chooses Email, In-app, and Push per category."
  mat="cream"
/>

## Channels and categories

Each category can reach you by **Email**, **In-app** (the notifications bell) or **Push** (a notification on your phone or desktop, even when the admin app is closed):

- **New bookings**.
- **Cancellations & reschedules**, including a whole session being cancelled. A moved booking alert shows the old and new slot under **What changed**.
- **Memberships & purchases**: a new membership, a bundle or gift voucher purchase, or a member's failed card payment.
- **System alerts**, such as a refund that failed. These are always on and email-only.

**New shop purchase (Admin)** covers gift vouchers and [bundles](/docs/bundles) under one toggle, with one email per purchase listing the buyer, amount and voucher codes. Purchases don't appear in the bell or as push.

### Payment alerts always need one recipient

Two alerts flag money at risk: a member's declined card, and a bundle or gift voucher sold past its sales cap. The last person receiving them by **email** can't mute them until someone else is switched on. A declined card only ever emails admins, so the last *admin* receiving it can't mute it. Muting in-app or push is never blocked.

## The notifications bell

Open your **profile menu** at the bottom of the admin sidebar and choose **Notifications**. The unread count shows on your profile picture, and each alert links to its booking or session.

## Set your own preferences

On your account page, under **Email preferences** and **Choose how you receive team alerts**, use the Email, In-app and Push toggles on each category. Changes save as you toggle. The "Manage which alerts you receive" link in any alert email's footer goes straight there.

## Enable push on a device

Push is per device, so turn it on separately on each phone, tablet or computer you want buzzed.

<Steps>
<Step>On that device, open your account page and tap **Enable push on this device** under **Email preferences**. Allow notifications when your browser asks.</Step>
<Step>Turn on the Push column for the categories you want on this device.</Step>
</Steps>

<Callout variant="warning">
On iPhone and iPad, push only works from the installed admin app, not a Safari tab. [Install the app](/docs/install-as-an-app) first, then enable push from there.
</Callout>

## Set preferences for a team member

Admins can open a member in [Settings → Team](/go/admin/settings/team) and toggle Email and In-app per category under **Notification preferences**. Push is read-only there, and the person can still change their preferences later. Staff manage only their own.

## Common questions

1. **I got an email about my first booking, then nothing after it. Why?** That first one is a one-off, sent whatever your settings. After that, new bookings are emailed only if **New booking (Admin)** is on under [Email → Notifications](/go/admin/email/automated) and you've kept **New bookings** on in your own preferences.

2. **Can I get gift voucher alerts but not bundle ones?** Not separately, as they share one toggle. The email names the product, so a mail rule on the subject line can split them.

3. **If I run [more than one location](/docs/locations), do I get alerts for every site?** Location-scoped staff only get booking and cancellation alerts for their locations. Admins and unrestricted staff hear about every site.

4. **I enabled push but stopped getting notifications on that device.** Clearing the site's data, reinstalling the app or revoking notification permission unsubscribes the device. Tap **Enable push on this device** again, and if the browser says notifications are blocked, allow them in its site settings first.