Question 1

What is Finlog Developments Ltd?

Accepted Answer

Here at Frisby Lakes, there’s something for everyone to enjoy! From exciting paddle sports and refreshing open-water swimming to relaxing sauna sessions, you can make the most of our beautiful lakeside setting. Afterwards, head to our café to unwind, enjoy a drink or a bite to eat, and take in the stunning views across the lake. Frisby Lakes is also home to an exclusive, year round holiday Lodge Park featuring high-quality, solid-log lodges, all privately owned. It's the perfect setting to escape the everyday, enjoy the great outdoors and make the most of a peaceful lakeside retreat throughout the year.

Question 2

Where are you?

Accepted Answer

Finlog Developments Ltd is at Frisby Lakes, Hoby Rd, Asfordby, Melton Mowbray LE14 3TL, UK.

Question 3

When are you open?

Accepted Answer

Public sessions run Tuesday 18:00-19:55, Wednesday 10:00-11:55 and Saturday to Sunday 10:00-12:55. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Finlog Developments Ltd runs Frisby Lakes Sauna. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Sessions at Finlog Developments Ltd are £20.

Question 6

What should I know before visiting?

Accepted Answer

Please remember to bring a towel and a water bottle for your visit. We offer free on-site parking, changing rooms, toilets and shower facilities to make your experience as comfortable and enjoyable as possible.

Question 7

How do I book a session with Finlog Developments Ltd?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

Question 11

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Finlog Developments Ltd to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Finlog Developments Ltd.

Question 16

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Finlog Developments Ltd from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 17

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 18

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Finlog Developments Ltd, so email sharon@finlog.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.

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Book a session at Finlog Developments Ltd