Question 1

What is Heatwave Sauna & Events?

Accepted Answer

Heatwave Sauna & Events brings an authentic, wood-fired sauna experience directly to you. Available for private hire, celebrations, wellness sessions and events across Hampshire and West Sussex, our mobile sauna accommodates up to six people and can be paired with a refreshing cold plunge.

Question 2

What sessions do you run?

Accepted Answer

Heatwave Sauna & Events runs BigFeat Events Winchester Sauna Sessions and Queen Elizabeth CP Sauna Sessions. Private hire is also available. The calendar shows every session that is currently bookable.

Question 3

How much does it cost?

Accepted Answer

Prices run from £12.50 to £15 a session, depending on which session you book and which price you choose. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 4

What should I know before visiting?

Accepted Answer

If you’re attending one of our pop-up or community sauna sessions, please arrive ready for your session, as changing facilities may not always be available at the location. Please bring: Swimwear A towel large enough to sit on inside the sauna, unless you have booked towel hire An additional towel or changing robe for drying off Suitable footwear, such as sliders or flip-flops Drinking water Please arrive around 10 minutes before your booked time so you can check in and complete our digital pre-use waiver. Sessions run to a fixed schedule, so arriving late may reduce the time available to you.

Question 5

How do I book a session with Heatwave Sauna & Events?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 6

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 7

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 8

How far ahead can I book?

Accepted Answer

How far ahead you can book depends on the session. Sessions appear on the booking page as they are scheduled, and dates further out appear closer to the time.

Question 9

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 10

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 11

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 12

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Heatwave Sauna & Events to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Heatwave Sauna & Events.

Question 14

What does a membership include?

Accepted Answer

93 West front road includes 20% off eligible sessions. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 15

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout.

Question 16

How do I change or cancel my membership?

Accepted Answer

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Heatwave Sauna & Events.

Question 17

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Heatwave Sauna & Events from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 18

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 19

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 20

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Heatwave Sauna & Events, so email info@heatwaveevents.co.uk or call 07795183209. Have your booking reference from your confirmation email to hand and they can find it straight away.

Book a session at Heatwave Sauna & Events

Saturday, 7 November