Question 1

What is Hot2Cold Sauna co?

Accepted Answer

Wood fired barrel sauna with a hose pipe shower, bucket and cold plunge out in the yard of Spit & Sawdust Skatepark in Cardiff.

Question 2

Where are you?

Accepted Answer

Hot2Cold Sauna co is at Spit & Sawdust Skatepark, Cardiff CF23 9AF.

Question 3

When are you open?

Accepted Answer

Public sessions run Tuesday 17:00-21:00, Thursday to Friday 17:00-21:00 and Sunday 11:00-18:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Hot2Cold Sauna co runs 1hr Communal Sauna, 1hr Communal, 60 minute sessions and 1hr Communal Sauna Pizza Night. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £7 to £10 a session, depending on which session you book and which price you choose. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

How do I book a session with Hot2Cold Sauna co?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

Question 10

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 12 hours before the session starts, or to cancel up to 18 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Hot2Cold Sauna co to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Hot2Cold Sauna co.

Question 15

What does a membership include?

Accepted Answer

Early Adopter Monthly Membership includes 100% off eligible sessions. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 16

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout.

Question 17

How do I change or cancel my membership?

Accepted Answer

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Hot2Cold Sauna co.

Question 18

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 19

Does everyone need to sign a waiver?

Accepted Answer

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

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