Question 1

What is so.sauna?

Accepted Answer

Community sauna at The Secret Garden, Hangleton Manor, Hove, BN3 8AN Sweat. dunk. reset.

Question 2

Where are you?

Accepted Answer

so.sauna is at Secret Garden at Hangleton Manor, Hangleton Valley Drive, Hove, East Sussex BN3 8AN.

Question 3

When are you open?

Accepted Answer

Public sessions run Monday 17:30-20:25, Wednesday 17:30-20:25, Friday 11:00-13:55, 17:00-19:55 and Sunday 10:00-16:55. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

so.sauna runs Sauna and Silent Sauna. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £8 to £16 a session, depending on which session you book and which price you choose. so.sauna offers a choice of prices - Community and Express - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

What should I know before visiting?

Accepted Answer

Community sauna in the beautiful green surroundings of Hangleton Manor's Secret Garden. Our cosy horsebox sauna fits 6 people during community sessions, and 7 for private bookings. Cool down in our cold bath or with our cold shower and relax with a cold drink in the fabulous Pub or beer garden after. Free on street parking. Toilets available to all guests during Pub opening times only: 11am-10pm. Children welcome aged 10+ with a booking adult. 1:1 ratio. Live availability on our website. Sweat dunk and reset with us.

Question 7

How do I book a session with so.sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

Question 11

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for so.sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 16

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 17

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 18

Who do I contact about my booking?

Accepted Answer

Bookings are handled by so.sauna, so email hello@sosauna.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.

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