Question 1

What is Stone & Steam Community Sauna?

Accepted Answer

What we offer A calm, social space to move between heat, cold, and rest. Held in nature. Wood-fired sauna Cold plunge pools & outdoor showers Relaxation areas Changing rooms, clothes storage and fire pit Affordable community sessions

Question 2

Where are you?

Accepted Answer

Stone & Steam Community Sauna is at Hartcliffe City Farm, Lampton Ave, Bristol BS13 0QH.

Question 3

When are you open?

Accepted Answer

Public sessions run Thursday to Friday 16:20-19:40 and Saturday to Sunday 15:00-18:20. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Stone & Steam Community Sauna runs Woman's Sauna and Cold Plunge, Sauna and Cold Plunge and Sunday Reset. Breathwork, Sauna & Cold Plunge. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £12 to £26 a session, depending on which session you book and which price you choose. Stone & Steam Community Sauna offers a choice of prices - Early Bird: Sunday Reset. Breathwork, Sauna & Cold Plunge and Sauna and Cold Plunge - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

How do I book a session with Stone & Steam Community Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

How far ahead you can book depends on the session. Sessions appear on the booking page as they are scheduled, and dates further out appear closer to the time.

Question 10

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What does a membership include?

Accepted Answer

Monthly Membership includes 50% off eligible sessions. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 15

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout.

Question 16

How do I change or cancel my membership?

Accepted Answer

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Stone & Steam Community Sauna.

Question 17

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Stone & Steam Community Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 18

Do I need to sign a waiver?

Accepted Answer

Some sessions ask you to agree to a waiver and some do not. Where one applies, you read and agree once when you book, and that covers the spaces on your booking. Whether a waiver applies depends on the session you book and where it runs.

Question 19

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Stone & Steam Community Sauna, so email kt@stoneandsteam.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.

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