Name: Waterfall Sauna
Address: Willow Springs Campsite, Glyncorrwg, SA133DB, GB
Telephone: 01639 865485
Price range: £40-£60

Question 1

Where are you?

Accepted Answer

Waterfall Sauna is at Willow Springs Campsite, Glyncorrwg, SA133DB.

Question 2

When are you open?

Accepted Answer

Public sessions run Monday 06:00-23:45 and Wednesday to Sunday 06:00-23:45. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 3

What sessions do you run?

Accepted Answer

Waterfall Sauna runs Cube Sauna Early Bird, Barrel Sauna Early Bird, Cube Sauna and Barrel Sauna. Every session is a private booking for your group. The calendar shows every session that is currently bookable.

Question 4

How much does it cost?

Accepted Answer

Sessions at Waterfall Sauna are private bookings, so the price covers your whole group. Prices run from £40 to £60 a booking, depending on which session you book and which price you choose. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 5

How do I book a session with Waterfall Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 6

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 7

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 8

How far ahead can I book?

Accepted Answer

Depending on the session, you can book between 30 and 90 days ahead. Dates further out appear on the booking page closer to the time. How far ahead you can book depends on the session.

Question 9

How late can I book?

Accepted Answer

Bookings close 1 hour before the session starts. After that, the session shows as "Booking is now closed".

Question 10

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them.

Question 11

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 48 hours before the session starts, or to cancel up to 48 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 12

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Waterfall Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Waterfall Sauna.

Question 14

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Waterfall Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 15

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. You are asked to agree each time you book.

Question 16

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Waterfall Sauna, so email hello@willowspringscampsite.co.uk or call 01639 865485. Have your booking reference from your confirmation email to hand and they can find it straight away.

Wednesday, 11 November

Thursday, 12 November

Friday, 13 November

Saturday, 14 November

Sunday, 15 November

Book a session at Waterfall Sauna

Wednesday, 11 November

Thursday, 12 November

Friday, 13 November

Saturday, 14 November

Sunday, 15 November