Name: Wildcat Community Sauna
Address: Station Approach, Frome, BA11 1RE, GB
Telephone: 07340 085415
Price range: £12-£16.99

Question 1

What is Wildcat Community Sauna?

Accepted Answer

Wildcat Community Sauna is an outdoor, plant-filled oasis next door to Frome train station. A social enterprise, Wildcat is a friendly, inclusive and affordable sauna for -> relaxation -> social connection -> physical & mental health recovery. From beginners to sauna enthusiasts, all are welcome to enjoy our two wood fired saunas (set a different temperatures), four cold plunge baths, a bucket splash and a rain shower. Look out for our leopard print entrance at the back of Station Approach building (with Frome’s best street food, gallery and creative vibes!) Community sessions, private hire and low income support available. Ages: 16+ (children 5+ welcome in private hire or designated "Family" sessions)

Question 2

Where are you?

Accepted Answer

Wildcat Community Sauna is at Station Approach, Frome, BA11 1RE.

Question 3

When are you open?

Accepted Answer

Public sessions run Wednesday to Friday 12:00-21:00, Saturday 09:00-20:00 and Sunday 09:00-17:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Wildcat Community Sauna runs Women's Session, Off-Peak Session, Bass Heavy Social, Peak Session, Scent, Steam & Scrub Session and Full Moon Session. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £12 to £16.99 a session, depending on which session you book and which price you choose. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

How do I book a session with Wildcat Community Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

For regular sessions you can book up to 90 days ahead. Dates further out appear on the booking page closer to the time. Some sessions are one-off dates, or run to a set end date, so they do not follow this window.

Question 10

How late can I book?

Accepted Answer

How late you can book depends on the session. Each session stays bookable until its own closing time. After that, the session shows as "Booking is now closed".

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are refunded to the original payment method.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Question 14

What does a membership include?

Accepted Answer

Tame Membership includes 4 sessions each billing period and 20% off eligible sessions. Wild Membership includes 999 sessions each billing period. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 15

Do included sessions roll over?

Accepted Answer

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Question 16

What happens to my bookings if my membership ends?

Accepted Answer

Bookings that used a session included in your membership are cancelled if the session is after your membership ends, and you will get an email about each one. Anything extra you paid on those bookings is refunded. Sessions before your membership ends are not affected, and if you cancel, your membership keeps working until the end of the period you have paid for.

Question 17

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

Question 18

How do I change or cancel my membership?

Accepted Answer

To move to a different membership, go to your account page and choose Change plan. To update your card or cancel, open Manage payment. If you cannot make the change you need there, contact Wildcat Community Sauna.

Question 19

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Wildcat Community Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 20

Does everyone need to sign a waiver?

Accepted Answer

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Question 21

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Wildcat Community Sauna, so email info@wildcatsauna.org or call 07340 085415. Have your booking reference from your confirmation email to hand and they can find it straight away.

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Book a session at Wildcat Community Sauna