FAQs

How do I book a session with Cold Hut Recovery?

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Do I need an account to book?

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Can I book the same session every week automatically?

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

How far ahead can I book?

For regular sessions you can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

Members can book further ahead - see memberships.

How late can I book?

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

What payment methods are accepted?

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Can I change or cancel my booking?

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

What happens if a session is cancelled?

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Can I change a private hire booking?

Private hire bookings can only be changed by the venue. Contact Cold Hut Recovery to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Cold Hut Recovery.

What does a membership include?

Essential Weekly Recovery includes 6 sessions a month and booking 30 days further ahead than non-members. Private Performance includes 10 sessions a month. Unlimited Recovery includes 1 session a day.

Can members book earlier than everyone else?

Essential Weekly Recovery members can book 30 days further ahead than non-members. Earlier dates appear on the booking page once you are signed in.

Do included sessions roll over?

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

How does my membership apply when I book?

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

How do I change or cancel my membership?

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Cold Hut Recovery.

Can I buy a gift voucher?

Yes. Gift vouchers can be bought for Cold Hut Recovery from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

How do Bundles work?

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Does everyone need to sign a waiver?

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Who do I contact about my booking?

Bookings are handled by Cold Hut Recovery, so email support@coldhutrecovery.com. Have your booking reference from your confirmation email to hand and they can find it straight away.