Last updated: 3 March 2026
These Terms of Service (“Terms”) govern your use of the Session platform (“Platform”), a multi-tenant session booking service operated by Session (“we”, “us”, or “our”). By creating an account or using the Platform in any way, you (“User”) agree to be bound by these Terms.
If you are accessing the Platform on behalf of a business or organisation (“Organisation”), you represent that you have authority to bind that Organisation to these Terms. In that case, “you” and “your” also refers to that Organisation.
If you do not agree to these Terms, you must not use the Platform.
Session is a software-as-a-service (SaaS) platform that enables Organisations to create, manage and sell bookable time-based sessions (such as sauna sessions, fitness classes, or similar activities) to their customers (“End Users”). The Platform provides tools for session scheduling, booking management, payment processing, and user communication.
Session acts as a technology intermediary. We are not a party to any booking transaction between an Organisation and its End Users. Each Organisation is solely responsible for the sessions it offers, including their safety, quality, and compliance with applicable laws.
To use certain features of the Platform, you must create an account. You agree to:
You are responsible for all activity that occurs under your account. We reserve the right to suspend or terminate accounts that we reasonably believe are being misused.
You agree not to use the Platform to:
Certain features of the Platform are available to Organisations on a subscription basis. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are exclusive of VAT, which will be added where applicable.
End Users may purchase session bookings or memberships through the Platform. Payments are processed by Stripe, a third-party payment provider. By making a payment, you also agree to Stripe’s Terms of Service. We are not responsible for any errors, failures, or delays caused by Stripe’s systems.
Prices displayed on the Platform are set by the relevant Organisation. Session does not control Organisation pricing and accepts no liability for pricing errors made by Organisations.
Cancellation and refund policies for individual sessions are set by each Organisation and will be displayed on the relevant booking page. Session facilitates refunds on behalf of Organisations but is not itself responsible for honouring any particular refund policy.
If an Organisation cancels a session, affected End Users will be notified by email and, where a payment was made, a full refund will be processed to the original payment method. Refunds may take 5–10 business days to appear, depending on your bank.
For Organisation subscriptions to the Platform, you may cancel at any time. Cancellations take effect at the end of the current billing period; no partial refunds are issued for unused time unless required by law.
The Platform, including its software, design, trademarks, and content (excluding Organisation and User content), is owned by or licensed to Session and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose in accordance with these Terms.
You retain ownership of any content you upload or submit to the Platform (“User Content”). By submitting User Content, you grant Session a non-exclusive, royalty-free licence to use, store, and display that content solely for the purpose of providing the Platform.
We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and the Data Protection Act 2018. By using the Platform, you acknowledge and agree to our data processing practices as described in the Privacy Policy.
Organisations acting as data controllers for their End Users’ personal data are responsible for having a lawful basis for processing and for providing their own privacy notices to End Users where required.
The Platform is provided “as is” and “as available” without warranty of any kind, express or implied. To the fullest extent permitted by English law, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Subject to the above, our total aggregate liability to you in connection with these Terms or your use of the Platform shall not exceed the greater of (a) the amount you paid to us in the 12 months preceding the claim, or (b) £100. We are not liable for any indirect, consequential, special, or punitive damages, or for loss of profits, revenue, data, or goodwill.
You agree to indemnify and hold harmless Session and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform; (b) your User Content; (c) your breach of these Terms; or (d) your violation of any applicable law or third-party rights.
We may suspend or terminate your access to the Platform at any time, with or without notice, if we reasonably believe you have breached these Terms or if we are required to do so by law. You may stop using the Platform and delete your account at any time.
On termination, all licences granted to you cease immediately. Sections 7, 8, 9, 10, 13, and 14 survive termination.
We may update these Terms from time to time. For material changes, we will give you at least 30 days’ notice by email or by displaying a prominent notice on the Platform. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Platform.
The Platform integrates with third-party services including Stripe (payments), Clerk (authentication), and others. Your use of those services is subject to their own terms and privacy policies. We are not responsible for the practices of any third-party service providers.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms, please contact us:
Wil Grace, sole trader, trading as Session
161 Cathedral Road, Cardiff CF11 9PL, United Kingdom
Email: wil@bookasession.org
See also: Privacy Policy