Question 1

What is Escape to the Sauna?

Accepted Answer

Wood-fired waterfront saunas in Hayle and Falmouth, Cornwall. Enjoy communal sauna sessions, private hire, events and cold-water dips in welcoming, inclusive spaces.

Question 2

Where are you?

Accepted Answer

Escape to the Sauna runs sessions at 2 locations: Hayle, North Quay (N Quay, Hayle, UK); Falmouth, Greenbank (Falmouth, Greenbank). Each location has its own booking page - pick the one you want when you book.

Question 3

When are you open?

Accepted Answer

At Hayle, North Quay, public sessions run Monday to Tuesday 08:00-14:30, Wednesday to Friday 08:00-12:30, 16:00-19:30 and Saturday to Sunday 08:00-19:30. At Falmouth, Greenbank, public sessions run Monday 08:00-11:30, Wednesday 08:00-11:30, 16:00-19:30, Friday 08:00-11:30, 16:00-19:30 and Saturday to Sunday 08:00-19:30. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Escape to the Sauna runs Hayle Sauna, Full Moon Sauna Ritual, Slow Sauna Evening, Christmas Sauna - Falmouth, Sound Bath Sauna, Hayle Sauna - Off Peak, Night Sauna and Falmouth, Greenbank Sauna, and more. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £8 to £35 a session, depending on which session you book and which price you choose. Escape to the Sauna offers a choice of prices - Communal Sauna - Off Peak, Communal and Communal Sauna - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

What should I know before visiting?

Accepted Answer

Please bring swimwear, a towel to sit on, one to dry you after and drinking water. Changing and cold water facilities vary between our Hayle and Falmouth locations, so please check the information shown on your chosen session before visiting. Cold-water dipping is optional and undertaken at your own risk.

Question 7

How do I book a session with Escape to the Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

Depending on the session, you can book between 60 and 90 days ahead. Dates further out appear on the booking page closer to the time. How far ahead you can book depends on the session. Some sessions are one-off dates, or run to a set end date, so they do not follow this window. Members can book further ahead - see memberships.

Question 11

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 48 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Escape to the Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Escape to the Sauna.

Question 16

What does a membership include?

Accepted Answer

Monthly Membership includes 20% off eligible sessions. Annual membership includes 20% off eligible sessions. Premium Membership includes 16 sessions a month. Staff includes 1 session a day. Jem includes 1 session each billing period and booking 30 days further ahead than non-members. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 17

Can members book earlier than everyone else?

Accepted Answer

Jem members can book 30 days further ahead than non-members. Earlier dates appear on the booking page once you are signed in.

Question 18

Do included sessions roll over?

Accepted Answer

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Question 19

What happens to my bookings if my membership ends?

Accepted Answer

Bookings that used a session included in your membership are cancelled if the session is after your membership ends, and you will get an email about each one. Anything extra you paid on those bookings is refunded. Sessions before your membership ends are not affected, and if you cancel, your membership keeps working until the end of the period you have paid for.

Question 20

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. How many spaces one included session covers depends on your membership, and any spaces beyond that on the same booking are charged at the usual price. Your remaining sessions are shown at checkout.

Question 21

How do I change or cancel my membership?

Accepted Answer

To move to a different membership, go to your account page and choose Change plan. To update your card or cancel, open Manage payment. If you cannot make the change you need there, contact Escape to the Sauna.

Question 22

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Escape to the Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 23

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 24

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 25

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Escape to the Sauna, so email escapeswims@gmail.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

What's on

Tuesday, 3 November

Wednesday, 4 November

Book a session at Escape to the Sauna

What's on

Tuesday, 3 November

Wednesday, 4 November