FAQs

Answers to the questions we are asked most often about booking with Exmoor Community Sauna.

Changes and cancellations
Up to 24 hours beforeSome sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Visiting the venue

What is Exmoor Community Sauna?

Barrel-Sauna on Exmoor

Where are you?

When are you open?

Public sessions run at these times. Times change week to week - the calendar always shows what is actually bookable.

Thursday
16:00-19:00
Saturday
10:30-15:30
Sunday
11:30-14:00

These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

What sessions do you run?

Exmoor Community Sauna runs these sessions. Private hire is also available. The calendar shows every session that is currently bookable.

  • Sauna Social
  • Silent Sauna
  • Community Sauna

How much does it cost?

Prices run from £12.50 to £15 a session, depending on which session you book and which price you choose. Exmoor Community Sauna offers a choice of prices, so you can pick the one that fits. The exact price shows on each session when you book.

  • Weekday sauna
  • Weekend sauna
  • Sauna Social
  • Silent Sauna (Weekend)

Prices differ by session, so the range above spans every session this venue currently runs.

Booking a session

How do I book a session with Exmoor Community Sauna?

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Do I need an account to book?

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Can I book the same session every week automatically?

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

How far ahead can I book?

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

How late can I book?

Bookings close 18 hours before the session starts. After that, the session shows as "Booking is now closed".

What payment methods are accepted?

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Changes and cancellations

Can I change or cancel my booking?

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

What happens if a session is cancelled?

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Can I change a private hire booking?

Private hire bookings can only be changed by the venue. Contact Exmoor Community Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Exmoor Community Sauna.

Memberships

What does a membership include?

Winter Membership includes 1 session a week.

Do included sessions roll over?

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

What happens to my bookings if my membership ends?

Bookings that used a session included in your membership are cancelled if the session is after your membership ends, and you will get an email about each one. Anything extra you paid on those bookings is refunded. Sessions before your membership ends are not affected, and if you cancel, your membership keeps working until the end of the period you have paid for.

How does my membership apply when I book?

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

How do I change or cancel my membership?

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Exmoor Community Sauna.

Gift vouchers and Bundles

Can I buy a gift voucher?

Yes. Gift vouchers can be bought for Exmoor Community Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

How do Bundles work?

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Waivers

Does everyone need to sign a waiver?

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Contacting the venue

Who do I contact about my booking?

Bookings are handled by Exmoor Community Sauna, so email exmoorcommunitysauna@gmail.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

This booking page runs on Session. See Session’s privacy policy and terms of service. For how Exmoor Community Sauna uses your details, contact them directly.