Question 1

What is Fat Cat Sauna?

Accepted Answer

Hello! Welcome to Fat Cat Sauna! Fat Cat Sauna is a mobile wood-fired sauna based at our Croft in West Lothian, Scotland. We’re also available for private hire and for events. info@fatcatsauna.com

Question 2

Where are you?

Accepted Answer

Fat Cat Sauna is at EH52 5.

Question 3

When are you open?

Accepted Answer

Public sessions run Friday 18:00-20:30 and Saturday to Sunday 09:00-11:00, 12:00-14:00, 15:00-17:00, 18:00-20:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Fat Cat Sauna runs Friday Night Sauna Club and Community Sauna. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Sessions at Fat Cat Sauna are £20.

Question 6

What should I know before visiting?

Accepted Answer

Fat Cat Sauna is based in West Lothian just outside Broxburn. Accessible by vehicle or a 15 min walk from Uphall train station. Private sessions at the Croft are available at any times weekdays. Community sessions are now available at weekends and on Friday nights. The Croft is home to our quirky Fat Cat Sauna, wood fired Hot tub, cold plunge & shower, teepee campfire area and our cosy teahouse with free selection of hot drinks and refreshments. Community sessions are 2 hours, so plenty time to relax and unwind without feeling rushed. Full directions and location are provided when booking.

Question 7

How do I book a session with Fat Cat Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

You can book up to 60 days ahead. Dates further out appear on the booking page closer to the time.

Question 11

How late can I book?

Accepted Answer

How late you can book depends on the session. Each session stays bookable until its own closing time. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 1 hour before the session starts, or to cancel up to 6 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Fat Cat Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Fat Cat Sauna.

Question 16

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Fat Cat Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 17

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. You are asked to agree each time you book.

Question 18

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Fat Cat Sauna, so email info@fatcatsauna.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

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