FAQs

Fois (pronounced "fosh") means rest or tranquility in Scots Gaelic. Founded by Joe and Calin, we wanted to create a space to slow down, connect with nature, and experience the simple, profound joy of thermal contrast.

FOIS SAUNA is at Clansman Hotel, Loch Ness.

Public sessions run at these times. Times change week to week - the calendar always shows what is actually bookable.

Tuesday to Sunday

10:00-15:50

These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

FOIS SAUNA runs 50 min session. Private hire is also available. The calendar shows every session that is currently bookable.

Sessions at FOIS SAUNA are £18.

Facilities There aren't currently changing facilities on site, so please arrive sauna-ready. There's space to store your belongings during your session, and seating if needed. What to Bring Swimwear, two towels (one to sit on, one to dry with), drinking water, and water shoes. Parking & Access Turn into the Clansman Hotel car park and go left to reach the overflow area, where you'll see our signage to the sauna.

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Private hire bookings can only be changed by the venue. Contact FOIS SAUNA to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by FOIS SAUNA.

FOIS SAUNA offers 2 memberships. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price.

A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Bookings that used a session included in your membership are cancelled if the session is after your membership ends, and you will get an email about each one. Anything extra you paid on those bookings is refunded. Sessions before your membership ends are not affected, and if you cancel, your membership keeps working until the end of the period you have paid for.

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

To move to a different membership, go to your account page and choose Change plan. To update your card or cancel, open Manage payment. If you cannot make the change you need there, contact FOIS SAUNA.

Yes. Gift vouchers can be bought for FOIS SAUNA from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Bookings are handled by FOIS SAUNA, so email foissauna@gmail.com. Have your booking reference from your confirmation email to hand and they can find it straight away.