Question 1

What is Hot Rocks Sauna Castlerock?

Accepted Answer

6 Person Sauna and Cold Plunge beside a Victorian Railway Station on the Causeway Coast, Northern Ireland.

Question 2

Where are you?

Accepted Answer

Hot Rocks Sauna Castlerock is at 15 Sea Road, Castlerock, BT51 4TL.

Question 3

When are you open?

Accepted Answer

Public sessions run Saturday to Sunday 11:00-16:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Hot Rocks Sauna Castlerock runs 6 Person Sauna & Cold Plunge. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Sessions at Hot Rocks Sauna Castlerock are £15.

Question 6

How do I book a session with Hot Rocks Sauna Castlerock?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

You can book up to 28 days ahead. Dates further out appear on the booking page closer to the time.

Question 10

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Hot Rocks Sauna Castlerock to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Hot Rocks Sauna Castlerock.

Question 15

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Hot Rocks Sauna Castlerock from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 16

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 17

Does everyone need to sign a waiver?

Accepted Answer

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Question 18

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Hot Rocks Sauna Castlerock, so email info@railwaysleeperhostel.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

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