Question 1

How do I book a session with Hot Rocks Sauna Castlerock?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 2

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 3

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 4

How far ahead can I book?

Accepted Answer

For regular sessions you can book up to 60 days ahead. Dates further out appear on the booking page closer to the time. Some sessions are one-off dates, or run to a set end date, so they do not follow this window.

Question 5

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 6

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 7

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 8

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 9

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Hot Rocks Sauna Castlerock to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Hot Rocks Sauna Castlerock.

Question 10

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 11

Does everyone need to sign a waiver?

Accepted Answer

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Question 12

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Hot Rocks Sauna Castlerock, so email info@railwaysleeperhostel.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

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