Question 1

What is The Porthleven Sauna Company Ltd?

Accepted Answer

Discover The Porthleven Sauna, a coastal wild spa in Cornwall with harbour views, an outdoor wood-fired sauna, cold dip tanks, a two-person ice bath, drench bucket and shower.

Question 2

Where are you?

Accepted Answer

The Porthleven Sauna Company Ltd is at Mount Pleasant Rd, Porthleven, Helston, Cornwall, TR13 9JS.

Question 3

When are you open?

Accepted Answer

Public sessions run Monday 08:00-15:00, Wednesday 08:00-20:00, Thursday 08:00-15:00 and Friday to Sunday 08:00-20:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

The Porthleven Sauna Company Ltd runs Communal Morning Sauna | 30 or 60 Minutes and Communal Sauna or Private Hire | 60 min Sessions. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £8 to £15 a session, depending on which session you book and which price you choose. The Porthleven Sauna Company Ltd offers a choice of prices - Communal Sauna | 60 min Session and Communal Morning Sauna | 30 or 60 Minutes - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

What should I know before visiting?

Accepted Answer

Discover The Porthleven Sauna, a coastal wood-fired sauna and wild spa in Porthleven, Cornwall, with beautiful harbour views. Enjoy hot and cold contrast therapy with a two-person ice bath, cold plunge tanks and drench bucket, plus shower and changing facilities. Choose communal sauna sessions or private hire. Bring swimwear, two towels and drinking water. Free street parking and a public car park are nearby. Located on Mount Pleasant Road, near Helston. Contact us before booking with accessibility questions. WHAT3WORDS: flame.guru.loitering

Question 7

How do I book a session with The Porthleven Sauna Company Ltd?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

You can book up to 45 days ahead. Dates further out appear on the booking page closer to the time.

Question 11

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact The Porthleven Sauna Company Ltd to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by The Porthleven Sauna Company Ltd.

Question 16

What does a membership include?

Accepted Answer

The Porthleven Sauna Standard Membership | 4 Sessions includes 4 sessions a month and 20% off eligible sessions. The Porthleven Sauna Morning Membership | 4 Sessions includes 4 sessions a month and 10% off eligible sessions. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 17

Do included sessions roll over?

Accepted Answer

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Question 18

What happens to my bookings if my membership ends?

Accepted Answer

Bookings that used a session included in your membership are cancelled if the session is after your membership ends, and you will get an email about each one. Anything extra you paid on those bookings is refunded. Sessions before your membership ends are not affected, and if you cancel, your membership keeps working until the end of the period you have paid for.

Question 19

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

Question 20

How do I change or cancel my membership?

Accepted Answer

To move to a different membership, go to your account page and choose Change plan. To update your card or cancel, open Manage payment. If you cannot make the change you need there, contact The Porthleven Sauna Company Ltd.

Question 21

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for The Porthleven Sauna Company Ltd from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 22

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 23

Does everyone need to sign a waiver?

Accepted Answer

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Question 24

Who do I contact about my booking?

Accepted Answer

Bookings are handled by The Porthleven Sauna Company Ltd, so email theporthlevensauna@gmail.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

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