FAQs

Authentic mobile wood-fired sauna and contrast therapy experiences across Hertfordshire and beyond. Community sessions, private hire & corporate wellness to help you reconnect, recover and reset.

Reset Co. runs sessions at 2 locations. Each location has its own booking page - pick the one you want when you book.

Ware Priory Lido

Ware Priory Lido

The Gessner - Way Of Life

3 Watermead Way, London N17 9QZ, UK

Public sessions run at these times. Times change week to week - the calendar always shows what is actually bookable.

These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Reset Co. runs Ware Priory Lido Sauna Session. The calendar shows every session that is currently bookable.

Prices run from £6.50 to £13 a session, depending on which session you book and which price you choose. Reset Co. offers a choice of prices, so you can pick the one that fits. The exact price shows on each session when you book.

• 25-Minute Sauna Session
• 50-Minute Sauna Session

Prices differ by session, so the range above spans every session this venue currently runs.

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

How far ahead you can book depends on the session. Sessions appear on the booking page as they are scheduled, and dates further out appear closer to the time.

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method.

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Yes. Gift vouchers can be bought for Reset Co. from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Bookings are handled by Reset Co., so email hello@theresetco.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.