Question 1

What is Reset Co.?

Accepted Answer

Authentic mobile wood-fired sauna and contrast therapy experiences across Hertfordshire and beyond. Community sessions, private hire & corporate wellness to help you reconnect, recover and reset.

Question 2

Where are you?

Accepted Answer

Reset Co. runs sessions at 2 locations: Ware Priory Lido (Ware Priory Lido); The Gessner - Way Of Life (3 Watermead Way, London N17 9QZ, UK). Each location has its own booking page - pick the one you want when you book.

Question 3

When are you open?

Accepted Answer

At Ware Priory Lido, public sessions run Tuesday 07:30-10:15, Friday 07:30-10:15 and Sunday 09:30-12:15. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Reset Co. runs Ware Priory Lido Sauna Session. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £7 to £13 a session, depending on which session you book and which price you choose. Reset Co. offers a choice of prices - Sauna Session, 25-Minute Sauna Session and 50-Minute Sauna Session - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

How do I book a session with Reset Co.?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

How far ahead you can book depends on the session. Sessions appear on the booking page as they are scheduled, and dates further out appear closer to the time.

Question 10

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Booked the wrong date by mistake? You can change it yourself in the first 15 minutes after booking, even if it's past the reschedule cut-off. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Reset Co. to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Reset Co..

Question 15

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Reset Co. from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 16

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 17

Does everyone need to sign a waiver?

Accepted Answer

Yes. Everyone attending signs their own waiver. After you book, you get a link and a QR code you can share with the rest of your group so each person can sign before they arrive.

Question 18

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Reset Co., so email hello@theresetco.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.

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Book a session at Reset Co.