Question 1

What is Stonesthrow Sauna?

Accepted Answer

Bringing the joys, health benefits and social richness of sauna culture to the Isle of Arran.

Question 2

Where are you?

Accepted Answer

Stonesthrow Sauna runs sessions at 3 locations: Whiting Bay (Sandbraes, Whiting Bay); Kildonan (Sealshore Campsite, Kildonan); Kildonan Community Cafe (Kildonan Shore). Each location has its own booking page - pick the one you want when you book.

Question 3

When are you open?

Accepted Answer

At Whiting Bay, public sessions run Wednesday 16:00-18:00 and Thursday to Sunday 11:00-16:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Stonesthrow Sauna runs Social Sauna - Whiting Bay and Social Sauna - Kildonan. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Sessions at Stonesthrow Sauna are £14.

Question 6

How do I book a session with Stonesthrow Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

How far ahead you can book depends on the session. Sessions appear on the booking page as they are scheduled, and dates further out appear closer to the time.

Question 10

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 48 hours before the session starts, or to cancel up to 48 hours before the session starts. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Stonesthrow Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Stonesthrow Sauna.

Question 15

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Stonesthrow Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 16

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

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