Question 1

What is The Mendip Sauna?

Accepted Answer

Public Saunas in the shadow of the Mendip Hills. This rural setting is perfect for your countryside reset. Private Sessions and Event Hire available.

Question 2

Where are you?

Accepted Answer

The Mendip Sauna is at Emley Farm, Bourne Lane, Burrington, Somerset bs40 7af.

Question 3

When are you open?

Accepted Answer

Public sessions run Monday 09:00-10:00, Wednesday to Friday 15:00-21:50 and Saturday to Sunday 08:00-20:40. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

The Mendip Sauna runs 60 min session and Stretch, Sauna, Ice with Lucie. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £12 to £22 a session, depending on which session you book and which price you choose. The Mendip Sauna offers a choice of prices - Public Sauna Session, Sauna, BBQ, Music, Stretch, Sauna, Ice with Luci and Stretch & Sauna - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

How do I book a session with The Mendip Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

For regular sessions you can book up to 90 days ahead. Dates further out appear on the booking page closer to the time. Some sessions are one-off dates, or run to a set end date, so they do not follow this window.

Question 10

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Question 14

What does a membership include?

Accepted Answer

Born to Saun includes 4 sessions a month and 10% off eligible sessions. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 15

Do included sessions roll over?

Accepted Answer

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Question 16

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers up to 4 spaces on the same booking, and any spaces beyond that are charged at the usual price.

Question 17

How do I change or cancel my membership?

Accepted Answer

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact The Mendip Sauna.

Question 18

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for The Mendip Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 19

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 20

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 21

Who do I contact about my booking?

Accepted Answer

Bookings are handled by The Mendip Sauna, so email themendipsauna@gmail.com. Have your booking reference from your confirmation email to hand and they can find it straight away.

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