FAQs

How do I book a session with Trigonos?

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Do I need an account to book?

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Can I book the same session every week automatically?

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

How far ahead can I book?

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

How late can I book?

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

What payment methods are accepted?

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them.

Can I change or cancel my booking?

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

What happens if a session is cancelled?

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Can I change a private hire booking?

Private hire bookings can only be changed by the venue. Contact Trigonos to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Trigonos.

Can I buy a gift voucher?

Yes. Gift vouchers can be bought for Trigonos from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Do I need to sign a waiver?

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Who do I contact about my booking?

Bookings are handled by Trigonos, so email info@trigonos.org or call 01286 882 388. Have your booking reference from your confirmation email to hand and they can find it straight away.