Question 1

What is Wild Sauna Club?

Accepted Answer

Since October 2024, we’ve been bringing outdoor sauna experiences to Leicestershire, North Northamptonshire, and Warwickshire. We're all about giving you an amazing hour in nature with incredible views. Get your heat, cold, nature, and social connection to leave you feeling incredible. For wellness, for community, for happiness.

Question 2

Where are you?

Accepted Answer

Wild Sauna Club runs sessions at 4 locations: Burton Farm (Burton Lane, Burton Hastings, Nuneaton, CV11 6RJ); Swim Six Hills (Six Hills Lane, Melton Mowbray, LE14 3PR); Market Harborough (Hermitage Offices, Desborough Road, Market Harborough, LE16 8GP); Stoney Cove (33 Sapcote Rd, Stoney Stanton, Leicester LE9 4DW, UK). Each location has its own booking page - pick the one you want when you book.

Question 3

When are you open?

Accepted Answer

At Burton Farm, public sessions run Thursday 16:00-19:55 and Friday to Sunday 10:00-13:55. At Swim Six Hills, public sessions run Thursday 17:00-19:55, Friday 10:00-13:55 and Saturday to Sunday 09:00-13:55. At Market Harborough, public sessions run Thursday 17:00-21:00, Friday 10:00-13:00, 17:00-20:00 and Saturday to Sunday 10:00-16:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Wild Sauna Club runs Burton Farm Sauna - Thursday, Market Harborough, Stoney Cove Community Sauna, Halloween Sauna, Burton Farm Sauna and Swim Six Hills. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £9 to £20 a session, depending on which session you book and which price you choose. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

What should I know before visiting?

Accepted Answer

Please make sure you are aware of our policies... We don't credit any sessions cancelled within 24 hours of the booked session. We don't do any session reschedules within 24 hours of the booked session. Cancellations outside of the 24 hour period will received a code for a future booking. If you'd like a refund instead, you'll need to email us to request it, and we deduct a £4 fee to cover the booking and payment fees we have already incurred. You can manage your own bookings via your account.

Question 7

How do I book a session with Wild Sauna Club?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

How far ahead you can book depends on the session. Sessions appear on the booking page as they are scheduled, and dates further out appear closer to the time.

Question 11

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Wild Sauna Club to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Wild Sauna Club.

Question 16

What does a membership include?

Accepted Answer

Roaming Ember membership includes 2 sessions a month. Swim Six Hills Ember membership includes 2 sessions a month. Roaming Flame membership includes 4 sessions a month. Swim Six Hills Flame membership includes 4 sessions a month. Roaming Wildfire membership includes 8 sessions a month. Swim Six Hills Wildfire membership includes 8 sessions a month.

Question 17

Do included sessions roll over?

Accepted Answer

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Question 18

What happens to my bookings if my membership ends?

Accepted Answer

Bookings that used a session included in your membership are cancelled if the session is after your membership ends, and you will get an email about each one. Anything extra you paid on those bookings is refunded. Sessions before your membership ends are not affected, and if you cancel, your membership keeps working until the end of the period you have paid for.

Question 19

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

Question 20

How do I change or cancel my membership?

Accepted Answer

To move to a different membership, go to your account page and choose Change plan. To update your card or cancel, open Manage payment. If you cannot make the change you need there, contact Wild Sauna Club.

Question 21

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Wild Sauna Club from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 22

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 23

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 24

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Wild Sauna Club, so email hello@wildsaunaclub.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.

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