Question 1

How do I book a session with Cinder Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 2

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 3

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 4

How far ahead can I book?

Accepted Answer

You can book up to 30 days ahead. Dates further out appear on the booking page closer to the time.

Question 5

How late can I book?

Accepted Answer

How late you can book depends on the session. Each session stays bookable until its own closing time. Once a session has finished it comes off the booking page.

Question 6

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them.

Question 7

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 48 hours before the session starts, or to cancel up to 48 hours before the session starts. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 8

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 9

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Cinder Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Cinder Sauna.

Question 10

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Cinder Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 11

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Cinder Sauna, so email cindersauna@gmail.com. Have your booking reference from your confirmation email to hand and they can find it straight away.