Question 1

How do I book a session with Old Kent Road Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You'll receive a confirmation email with a link to manage the booking.

Question 2

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 2 hours before the session starts, or to cancel up to 3 hours before the session starts. Paid bookings are refunded to the original payment method.

Question 3

Do I need an account to book?

Accepted Answer

No. You can book as a guest using just your email address. Creating an account makes managing future bookings easier and lets you see your history in one place.

Question 4

What payment methods are accepted?

Accepted Answer

Payment methods are configured per venue and vary by region - typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and bundles unlock reduced prices automatically when you're signed in.

Question 5

What happens if a session is cancelled?

Accepted Answer

You'll get an email letting you know, and any payment is refunded in full automatically. There's nothing you need to do.

Question 6

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be purchased for Old Kent Road Sauna from the gift vouchers page - choose an amount, add a personal message, and the recipient receives a code by email they can redeem against any session.