FAQs

How do I book a session with Old Kent Road Sauna?

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Do I need an account to book?

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Can I book the same session every week automatically?

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

How far ahead can I book?

You can book up to 90 days ahead. Dates further out appear on the booking page closer to the time.

How late can I book?

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

What payment methods are accepted?

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Can I change or cancel my booking?

Yes. Use the manage link in your confirmation email to reschedule up to 2 hours before the session starts, or to cancel up to 3 hours before the session starts. Paid bookings are refunded to the original payment method.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

What happens if a session is cancelled?

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do.

Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Can I change a private hire booking?

Private hire bookings can only be changed by the venue. Contact Old Kent Road Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Old Kent Road Sauna.

What does a membership include?

Monthly membership includes 50% off eligible sessions.

A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

How does my membership apply when I book?

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout.

How do I change or cancel my membership?

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Old Kent Road Sauna.

Can I buy a gift voucher?

Yes. Gift vouchers can be bought for Old Kent Road Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

How do Bundles work?

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Do I need to sign a waiver?

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Who do I contact about my booking?

Bookings are handled by Old Kent Road Sauna, so email info@oldkentroadsauna.com or call 07466 413 157. Have your booking reference from your confirmation email to hand and they can find it straight away.