Name: Saunahood
Address: The Campsite for The National Watersports Centre, Adbolton Ln, West Bridgford, Nottingham NG2 5AX (do not use postcode for SATNAV, use Google maps to Saunahood or head to our contact page for directions), GB
Telephone: 07833169168

Question 1

What is Saunahood?

Accepted Answer

Wood-fired saunas and contrast therapy in Nottingham. Breathe deep. Sweat slow. Feel everything melt. A space to pause, reconnect, and let your edges dissolve into warmth and stillness. Come join your local Saunahood.

Question 2

Where are you?

Accepted Answer

Saunahood is at The Campsite for The National Watersports Centre, Adbolton Ln,  West Bridgford, Nottingham  NG2 5AX (do not use postcode for SATNAV, use Google maps to Saunahood or head to our contact page for directions).

Question 3

When are you open?

Accepted Answer

Public sessions run Tuesday to Thursday 16:00-20:50, Friday 08:00-12:50, 16:00-20:50, Saturday 09:00-20:50 and Sunday 09:00-17:50. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Saunahood runs 50 min session. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Sessions at Saunahood are £16.50.

Question 6

What should I know before visiting?

Accepted Answer

We have two wood fired saunas on site - one is step-free and has wider wheelchair friendly doorways and a step free floor for easy access. We have four steel stock bath plunge pools. These are continuously filtered and chilled. There are also two cold showers to use as you move between the heat and the cold. Free onsite parking with level access to the sauna site. Park just inside the campsite entrance and head through the gate to the right of the shop following the signs. Plenty of communal and individual changing spaces. Boxes for storage (please leave valuables at home).

Question 7

How do I book a session with Saunahood?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

For regular sessions you can book up to 60 days ahead. Dates further out appear on the booking page closer to the time. Some sessions are one-off dates, or run to a set end date, so they do not follow this window. Members can book further ahead - see memberships.

Question 11

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are compensated with reusable account credit, which you can spend on a future booking. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is automatically returned as reusable account credit, which you can spend on a future booking. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Saunahood to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Saunahood.

Question 16

What does a membership include?

Accepted Answer

Saunahood Social (2 sessions per calendar month) includes 2 sessions a month and booking 30 days further ahead than non-members. Saunahood Regular (4 sessions per calendar month) includes 4 sessions a month and booking 30 days further ahead than non-members. Saunahood Devotee (8 sessions per calendar month) includes 8 sessions a month and booking 30 days further ahead than non-members.

Question 17

Can members book earlier than everyone else?

Accepted Answer

Saunahood Social (2 sessions per calendar month) members can book 30 days further ahead than non-members. Saunahood Regular (4 sessions per calendar month) members can book 30 days further ahead than non-members. Saunahood Devotee (8 sessions per calendar month) members can book 30 days further ahead than non-members. Earlier dates appear on the booking page once you are signed in.

Question 18

Do included sessions roll over?

Accepted Answer

No. Included sessions are counted against the period the session takes place in, so anything you have not used when a new period starts is not carried over. An included session is counted when you book, and it is returned to the period the session sat in if you cancel.

Question 19

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout. One included session covers one space on the booking, and any extra spaces on the same booking are charged at the usual price.

Question 20

How do I change or cancel my membership?

Accepted Answer

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Saunahood.

Question 21

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Saunahood from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 22

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 23

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 24

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Saunahood, so email hello@saunahood.co.uk or call 07833169168. Have your booking reference from your confirmation email to hand and they can find it straight away.