Question 1

What is Stone & Steam Community Sauna?

Accepted Answer

What we offer A calm, social space to move between heat, cold, and rest — held in nature. Wood-fired sauna - up to 18 for private hire Cold plunge pools & outdoor showers Sunbathing areas Changing rooms, clothes storage and fire pit Affordable community sessions

Question 2

Where are you?

Accepted Answer

Stone & Steam Community Sauna is at Hartcliffe City Farm, Lampton Ave, Bristol BS13 0QH.

Question 3

When are you open?

Accepted Answer

Public sessions run Friday 17:00-20:30, Saturday 16:00-19:30 and Sunday 14:45-18:15. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Stone & Steam Community Sauna runs Private Hire, Woman's Sauna and Cold Plunge, Sauna and Cold Plunge, Guided Sauna Ritual with Nick, Woodland Cool Down, Silent Sauna and Cold Plunge, One-Off Guided Sauna Experience and Calisthenics Sauna Party! (copy), and more. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £5 to £51 a session, depending on which session you book and which price you choose. Stone & Steam Community Sauna offers a choice of prices - Sauna and Cold Plunge, 🌿 Woodland Cool Down 🌿, Guided Sauna Ritual with Nick and Calisthenics Sauna Party - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

How do I book a session with Stone & Steam Community Sauna?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 7

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 8

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 9

How far ahead can I book?

Accepted Answer

For regular sessions you can book up to 90 days ahead. Dates further out appear on the booking page closer to the time. Some sessions are one-off dates, or run to a set end date, so they do not follow this window.

Question 10

How late can I book?

Accepted Answer

Bookings stay open until the session ends, so you can still book a session that has already started. Once a session has finished it comes off the booking page.

Question 11

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 12

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 24 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 13

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Stone & Steam Community Sauna to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Stone & Steam Community Sauna.

Question 15

What does a membership include?

Accepted Answer

Monthly Membership includes 50% off eligible sessions. A member rate covers your own space on a booking. Any extra spaces on the same booking are charged at the usual price. A member price can differ by session, and some sessions are not included. The price you pay is shown on the booking page once you are signed in.

Question 16

How does my membership apply when I book?

Accepted Answer

Sign in with the email address your membership is under and book as normal. Your membership is applied automatically at checkout.

Question 17

How do I change or cancel my membership?

Accepted Answer

Go to your account page and open Manage payment to see your subscription. If you cannot make the change you need there, contact Stone & Steam Community Sauna.

Question 18

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Stone & Steam Community Sauna from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 19

Do I need to sign a waiver?

Accepted Answer

Yes. You are asked to read and agree to the venue's waiver when you book, and your agreement covers the spaces on your booking. If the wording changes you are asked to agree again the next time you book.

Question 20

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Stone & Steam Community Sauna, so email kt@stoneandsteam.co.uk. Have your booking reference from your confirmation email to hand and they can find it straight away.

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