Name: Sonder Experience Ltd
Address: Sonder Experience, Lopemede Farm, Thame Road, OX9 3SH, GB
Telephone: +447747095563
Price range: £10-£325

Question 1

What is Sonder Experience Ltd?

Accepted Answer

Experience relaxation and rejuvenation at Sonder in Thame. Enjoy our sauna, cold plunge, and outdoor shower designed for nature lovers and sauna enthusiasts..

Question 2

Where are you?

Accepted Answer

Sonder Experience Ltd is at Sonder Experience, Lopemede Farm, Thame Road, OX9 3SH.

Question 3

When are you open?

Accepted Answer

Public sessions run Monday 07:30-09:45, 17:00-20:00, Tuesday 12:00-13:00, 17:30-19:30, Friday 07:30-08:30, 10:30-13:00, 14:15-15:15, 17:45-20:00, Saturday 08:45-09:45, 10:30-15:15, 17:00-18:00 and Sunday 08:45-09:45, 13:00-14:00. Times change week to week - the calendar always shows what is actually bookable. These are the times recurring sessions run. One-off dates and cancelled sessions can differ, so check the calendar for a particular day.

Question 4

What sessions do you run?

Accepted Answer

Sonder Experience Ltd runs Heat & Meet - Community Discounted Sessions, Community Sauna Session, Small Group PT - Strength Stretch and Recovery and Early Morning Sauna and Cold Plunge. Private hire is also available. The calendar shows every session that is currently bookable.

Question 5

How much does it cost?

Accepted Answer

Prices run from £10 to £325 a session, depending on which session you book and which price you choose. Sonder Experience Ltd offers a choice of prices - Early Morning Session, One Person, One Communal space, 5 week pass and Two people - so you can pick the one that fits. The exact price shows on each session when you book. Prices differ by session, so the range above spans every session this venue currently runs.

Question 6

What should I know before visiting?

Accepted Answer

Bring 2 towels, one for the sauna, one for drying. Water bottle. Park in the main large car park where the toilets are and walk round the corner to Sonder. Please stick to the 10mph speed limit across the farm.

Question 7

How do I book a session with Sonder Experience Ltd?

Accepted Answer

Pick a date from the calendar, choose an available time slot, enter your details, and complete payment if the session is paid. You will receive a confirmation email with a link to manage the booking.

Question 8

Do I need an account to book?

Accepted Answer

Not if you have not booked here before. You can book as a guest using just your email address. If you already have an account with that address you are asked to sign in first, and an account makes managing future bookings easier.

Question 9

Can I book the same session every week automatically?

Accepted Answer

No. Bookings are made one at a time, so pick the date and time you want on each occasion. Anything you have already booked is listed on your account page.

Question 10

How far ahead can I book?

Accepted Answer

For regular sessions you can book up to 90 days ahead. Dates further out appear on the booking page closer to the time. Some sessions are one-off dates, or run to a set end date, so they do not follow this window.

Question 11

How late can I book?

Accepted Answer

Bookings close when the session starts. After that, the session shows as "Booking is now closed".

Question 12

What payment methods are accepted?

Accepted Answer

Payment methods are set by the venue and vary by region, typically card payments, with mobile wallets and local bank-debit options where the venue has enabled them. Memberships and Bundles unlock reduced prices automatically when you are signed in.

Question 13

Can I change or cancel my booking?

Accepted Answer

Yes. Use the manage link in your confirmation email to reschedule up to 4 hours before the session starts, or to cancel up to 24 hours before the session starts. Paid bookings are refunded to the original payment method. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 14

What happens if a session is cancelled?

Accepted Answer

You will get an email letting you know. Any payment is refunded in full to the original payment method automatically. There is nothing you need to do. Some sessions have their own rules. The exact rule for a session is shown when you book, and in your confirmation email.

Question 15

Can I change a private hire booking?

Accepted Answer

Private hire bookings can only be changed by the venue. Contact Sonder Experience Ltd to make any changes or to cancel. Adding or removing spaces on a private hire booking is always done by Sonder Experience Ltd.

Question 16

Can I buy a gift voucher?

Accepted Answer

Yes. Gift vouchers can be bought for Sonder Experience Ltd from the gift vouchers page. Pick a voucher, add a personal message, and the recipient receives a code by email that they redeem at checkout.

Question 17

How do Bundles work?

Accepted Answer

A Bundle is a set of sessions bought up front at a lower price than booking them one at a time. Once you have bought one, it is applied automatically when you book an eligible session while signed in with the same email address.

Question 18

Do I need to sign a waiver?

Accepted Answer

Yes. Every session asks you to agree to a waiver. For some, you read and agree once when you book and that covers the spaces on your booking. For others everyone attending signs their own, and you get a link and a QR code you can share with the rest of your group. Which waiver applies, and who signs it, depends on the session too.

Question 19

Who do I contact about my booking?

Accepted Answer

Bookings are handled by Sonder Experience Ltd, so email kathy@sonderexperience.co.uk or call +447747095563. Have your booking reference from your confirmation email to hand and they can find it straight away.

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