Question 1

Is Session really free?

Accepted Answer

Yes. There is no subscription, no setup fee and no card required to start. Session takes 0.5% of each paid booking, capped at £100 a month. If you take no bookings, you pay nothing. Card processing is Stripe's separate fee, paid into your own account.

Question 2

What's the catch?

Accepted Answer

There isn't one. Session only earns when you get paid, which keeps our incentives aligned with yours. There is no premium tier, no feature held back and no per-seat pricing. Every venue gets every feature from day one, whatever size you are.

Question 3

Who holds my money?

Accepted Answer

You do. Payments go straight into your own Stripe account; Session never holds your funds. You control refunds and payouts. Stripe's processing fee comes out of that transaction and is paid to Stripe, not to us.

Question 4

What are the card processing fees?

Accepted Answer

Stripe charges about 1.5% + 20p on standard UK cards, with different rates for international and commercial cards. That fee applies on any booking platform and is paid directly to Stripe from your own account. It isn't ours to charge or to change.

Question 5

What if I have a quiet month?

Accepted Answer

You pay nothing. The 0.5% only applies to paid bookings, so a quiet month costs you nothing at all. This is the main reason a capped percentage usually beats a fixed monthly subscription for seasonal venues.

Question 6

What happens when I hit the £100 cap?

Accepted Answer

Nothing changes except the fee stops. The cap engages at about £20,000 of paid bookings in a month. Everything you take above that is free, so as you grow, Session's share of your revenue keeps falling.

Question 7

Do you charge my customers anything?

Accepted Answer

No. Session never adds a fee to your customer's checkout; they pay the price you set. Some platforms fund a free plan by adding a percentage to the customer's booking. We don't, because it's your price and your relationship.

Question 8

Is there a contract?

Accepted Answer

No contract, no minimum term and no setup fee. You can start taking bookings without entering a card. If Session stops working for you, export your data and go; it's your data, and one-click CSV export is built in.

Question 9

Do community saunas pay less?

Accepted Answer

Yes. Non-profit and community-run saunas get a partnership deal through the Community Sauna Network, below the standard 0.5%. Session was built by a sauna operator and supporting community saunas is core to the model. Get in touch before you launch.

Free to use.
0.5% for payments.

Free to use.
0.5% for payments.

Free to use.
0.5% for payments.

One plan. Everything included.

Two fees. Only one of them is ours.

Two fees. Only one of them is ours.

0.5%

1.5% + 20c

1.5% 20p

0.5%

1.5% + 20c

What this means for you

What this means for you

Running a not-for-profit community sauna?

Running a not-for-profit community sauna?

Everything included

Everything included

Sessions & capacity

Memberships & bundles

Gift vouchers & discounts

Email marketing

Branded PWA app

Multiple locations

Reports & occupancy

Check-in & waivers

Imports & webhooks

FAQs

Free to set up. Live in a morning.

Free to set up. Live in a morning.

Free to use.0.5% for payments.

Free to use.0.5% for payments.

Free to use.0.5% for payments.

One plan. Everything included.

Two fees. Only one of them is ours.

Two fees. Only one of them is ours.

0.5%

1.5% + 20c

1.5% 20p

0.5%

1.5% + 20c

What this means for you

What this means for you

Running a not-for-profit community sauna?

Running a not-for-profit community sauna?

Everything included

Everything included

Sessions & capacity

Memberships & bundles

Gift vouchers & discounts

Email marketing

Branded PWA app

Multiple locations

Reports & occupancy

Check-in & waivers

Imports & webhooks

FAQs

Free to set up. Live in a morning.

Free to set up. Live in a morning.

Free to use.
0.5% for payments.

Free to use.
0.5% for payments.

Free to use.
0.5% for payments.