Team notifications

Team notifications go to your admins and staff. Your customers' automated emails are separate and never change when you mute an alert.

What's on by default

• Org-wide Team emails start off. Under Email → Notifications, New booking (Admin), Booking moved (Admin), Booking cancelled (Admin), Session cancelled (Admin), New member (Admin) and New shop purchase (Admin) each switch the email channel on for the whole team. They control email only.
• Personal preferences start on. Each person's email and in-app toggles start on for every category, so a new team member gets whatever your organisation sends. Push starts off and is enabled per device.

So an alert you switched off org-wide can still appear in your bell.

Channels and categories

Each category can reach you by Email, In-app (the notifications bell) or Push (a notification on your phone or desktop, even when the admin app is closed):

• New bookings.
• Cancellations & reschedules, including a whole session being cancelled. A moved booking alert shows the old and new slot under What changed.
• Memberships & purchases: a new membership, a bundle or gift voucher purchase, or a member's failed card payment.
• System alerts, such as a refund that failed. These are always on and email-only.

New shop purchase (Admin) covers gift vouchers and bundles under one toggle, with one email per purchase listing the buyer, amount and voucher codes. Purchases don't appear in the bell or as push.

Payment alerts always need one recipient

Two alerts flag money at risk: a member's declined card, and a bundle or gift voucher sold past its sales cap. The last person receiving them by email can't mute them until someone else is switched on. A declined card only ever emails admins, so the last admin receiving it can't mute it. Muting in-app or push is never blocked.

The notifications bell

Open your profile menu at the bottom of the admin sidebar and choose Notifications. The unread count shows on your profile picture, and each alert links to its booking or session.

Set your own preferences

On your account page, under Email preferences and Choose how you receive team alerts, use the Email, In-app and Push toggles on each category. Changes save as you toggle. The "Manage which alerts you receive" link in any alert email's footer goes straight there.

Enable push on a device

Push is per device, so turn it on separately on each phone, tablet or computer you want buzzed.

1. 1
   On that device, open your account page and tap Enable push on this device under Email preferences. Allow notifications when your browser asks.
2. 2
   Turn on the Push column for the categories you want on this device.

Set preferences for a team member

Admins can open a member in Settings → Team and toggle Email and In-app per category under Notification preferences. Push is read-only there, and the person can still change their preferences later. Staff manage only their own.

Common questions

1. I got an email about my first booking, then nothing after it. Why? That first one is a one-off, sent whatever your settings. After that, new bookings are emailed only if New booking (Admin) is on under Email → Notifications and you've kept New bookings on in your own preferences.

2. Can I get gift voucher alerts but not bundle ones? Not separately, as they share one toggle. The email names the product, so a mail rule on the subject line can split them.

3. If I run more than one location, do I get alerts for every site? Location-scoped staff only get booking and cancellation alerts for their locations. Admins and unrestricted staff hear about every site.

4. I enabled push but stopped getting notifications on that device. Clearing the site's data, reinstalling the app or revoking notification permission unsubscribes the device. Tap Enable push on this device again, and if the browser says notifications are blocked, allow them in its site settings first.