Team notifications

Team notifications are the operational alerts that keep you on top of the business - a new booking, a cancellation, a fresh membership. Session can deliver each one three ways: as an email, as an in-app alert in the notifications bell in your profile menu, or as a push notification that reaches your phone even when the admin app is closed. Every admin and staff member picks their own mix, per category, so the right people stay informed without anyone drowning in noise. This is the sibling of your customers' automated emails - those go to customers, these go to your team.

The three channels

Each alert category can reach you on any combination of three channels:

• Email - the operational alert emails that have always existed. On by default.
• In-app - a quiet entry in the notifications bell in your profile menu, with an unread badge. On by default.
• Push - a native notification on your phone or desktop, delivered even when the admin app is closed or backgrounded. Off by default - you turn it on per device (see below).

Email and in-app are switched on for everyone from the start, so nothing changes until someone turns something off. Push is opt-in: it never fires until you enable it on a specific device.

The categories

You toggle whole categories, not individual alerts:

• New bookings - a customer makes a booking.
• Cancellations & reschedules - a booking is cancelled or moved, or a whole session is cancelled.
• Memberships & purchases - someone joins a membership, or buys a bundle or gift voucher.
• System alerts - payment and platform alerts (such as a refund that failed). These are always on, email-only, and can't be turned off.

The notifications bell

In-app alerts collect in the notifications bell. Open your profile menu (your name and picture at the bottom of the admin sidebar) and choose Notifications - and the unread count also shows right on your profile picture, so you can spot new activity without opening anything. The panel lists your recent alerts, each linking straight to the booking or session it's about; opening it marks them read, and Mark all read clears the badge. When there's nothing waiting it simply reads "You're all caught up." A new alert also pops up briefly as a toast while you're working, so you don't have to keep the panel open.

Set your own preferences

Each team member manages their own alerts from their account page - no shared inbox, no admin needed.

1. 1
   Open your account page and find the Email preferences section.
2. 2
   Under Choose how you receive team alerts, use the Email, In-app, and Push toggles on each category row.
3. 3
   Changes save as you toggle - there's nothing extra to confirm.

Enable push on a device

Push is per device, so you turn it on separately on each phone, tablet, or computer you want buzzed. Once a device is enabled, its Push toggles light up and you choose which categories push there.

1. 1
   Open your account page on the device you want notified, and find the Email preferences section.
2. 2
   Tap Enable push on this device and allow notifications when your browser asks.
3. 3
   The Push column activates - turn it on for the categories you want pushed to this device.

If a device is showing the disabled placeholder with "Enable push on this device to turn on the Push column", you haven't enabled push there yet - tap the button first. If your browser says notifications are blocked, turn them back on for the site in your browser settings, then try again.

Enable notifications for a team member

If you're an admin, you can adjust another team member's channels for them - handy for getting a new staffer set up.

1. 1
   Open Settings → Team.
2. 2
   Open the member you want to edit and find the Notification preferences section.
3. 3
   Toggle Email and In-app per category. Push stays read-only here - only that person can enable push on their own device.

This writes to that person's own preferences, so they can still change them later from their account page. For who can be on your team, see admins & staff.

Team emails are the org-wide email switch

The Team emails toggles under Email → Automated emails - New booking (Admin), Booking moved (Admin), Booking cancelled (Admin), Session cancelled (Admin), New member (Admin) - are a single org-wide switch for the email channel. Turning one off stops that alert email for the whole team.

They do not touch in-app or push. Those are governed only by each person's own toggles in Email preferences. So if you switch a Team email off org-wide but still see it in your bell, that's working as intended - the in-app alert is controlled by your personal in-app toggle, not the org email switch.

Common questions

1. Do new team members miss alerts until they set this up? No. Email and in-app start on for everyone, so a new admin or staff member gets those straight away. Only push needs turning on, and only per device.

2. Why isn't push working on my iPhone? iPhone and iPad only allow push from the installed admin app, not a Safari tab. Add the admin app to your home screen, open it, then enable push from your account page inside the app. See installing the app.

3. I turned off a Team email but I'm still getting buzzed. The Team emails toggles control the email channel only. In-app and push are controlled by your personal toggles in Email preferences - mute the in-app or push toggle for that category if you don't want it there.

4. Can I turn off system alerts? No. Payment and platform alerts (such as a failed refund) are always on and email-only - they flag things that need attention.

5. Does any of this affect my customers? No. Team notifications only reach admins and staff. Customer-facing automated emails - confirmations, reminders, and so on - are unaffected.

6. If I run more than one location, do I get alerts for every site? Booking and cancellation alerts follow the locations a location-scoped staff member works at, across every channel. Admins, and staff with no location restriction, hear about every site.

7. I enabled push but stopped getting notifications on that device. If you cleared the site's data, reinstalled the app, or revoked notification permission, the device unsubscribes itself. Open your account page on that device and tap Enable push on this device again.