Every admin and staff member gets their own choice of which operational alerts land in their inbox. A co-host who only covers weekends can mute membership noise; you can keep every alert; nobody has to share a mailbox or wade through emails meant for someone else. Preferences are per person and per category, and they all start switched on, so the default behaviour is the same as before until someone turns something off. For who can be on your team in the first place, see invite your team and admins and staff.
The categories
Operational alerts are grouped into a small set of categories. You toggle whole categories, not individual emails:
- New bookings - when a customer makes a booking.
- Cancellations & reschedules - when a booking is cancelled or moved, or an entire session is cancelled.
- Memberships & purchases - when someone joins a membership or makes a purchase.
- System alerts - payment and platform alerts. These are always on and can't be turned off.
System alerts cover things you need to know about regardless of preference - for example a refund that failed to go through. That's why there's no toggle for them.
These alerts are separate from the automated emails your customers receive (confirmations, reminders, and so on). Turning a category off only stops the alert reaching you - it never changes what the customer gets.
Set your own preferences
Each team member manages their own alerts from their account page.
- 1Open your account page and find the Email preferences section.
- 2Under the notification toggles, switch off any category you don't want emailed to you.
- 3Changes save as you toggle - there's nothing extra to confirm.
Every operational alert email also has a "Manage which alerts you receive" link in its footer that takes you straight to this section, so you can opt out the moment an email arrives.
Leave everything on while you're getting started. Once you know which alerts you act on and which you skip, mute the rest - it's quicker than building filters in your email client.
Set preferences for a team member
If you're an admin, you can adjust another team member's alerts for them - useful for getting a new staffer set up without asking them to do it.
- 1Open Settings → Team.
- 2Open the member you want to edit.
- 3In the Notification preferences section, toggle the categories that person should be emailed about.
This writes to that person's own preferences, so they can still change them later from their account page.
Common questions
- 1Do new team members miss alerts until they set this up? No. Every category starts switched on for everyone, so a new admin or staff member receives all operational alerts straight away. Preferences only ever remove emails - they never need turning on first.
- 2Can I turn off system alerts? No. Payment and platform alerts (such as a failed refund) are always on - they flag things that need attention, so they can't be muted.
- 3Does muting a category affect my customers' emails? No. These toggles only control alerts sent to admins and staff. Customer-facing automated emails are unaffected.
- 4Who can edit a team member's preferences? Admins can set preferences for any team member from Settings → Team. Staff manage only their own. The member can always override what an admin set, from their own account page.
- 5If I run more than one location, do I get alerts for every site? Booking and cancellation alerts follow the locations a location-scoped staff member works at. Admins, and staff with no location restriction, hear about every site.