Add-ons and upsells

Add-ons are optional extras customers buy alongside a booking - towel hire, a sauna hat, a bottle of water, or any retail item. They sit under your price options on the booking page, so a customer who is already paying for a session can add a few extras in the same checkout.

Add-ons never take a space. They have no capacity, so adding a towel to a booking doesn't count against the shared capacity of the session - it's just an extra line on the order. You set them up per session, with an optional image and a per-booking quantity limit.

What you can offer

Add-ons work for anything you sell on the side of a session, charged once per item rather than per space:

• Hire items - towels, robes, sauna hats
• Drinks and refreshments - a bottle of water, a post-sauna tea
• Retail - branded merchandise or anything else you stock at the venue
• Optional services - any extra that isn't itself a bookable space

Each add-on has a name, an optional description and image, a price, and an optional limit on how many a customer can buy per booking.

Add an add-on to a session

Add-ons are set up per session, in the same Prices panel as your price options. Open the session you want them on, then add the extras alongside its prices.

1. 1
   Open the Sessions page and edit the session you want to offer extras on.
2. 2
   In the Prices panel, find the Add-ons section and select Add add-on.
3. 3
   Give it a name (for example "Towel hire"), set the price, and save.

Once saved, the add-on appears under the price options on that session's booking page. To offer the same extra on another session, open that session and add it there too.

Add-on fields

When you create or edit an add-on you can set:

• Name - what the customer sees, like "Towel hire" or "Bottle of water".
• Description - an optional note shown alongside the add-on at checkout. It supports links, lists, and basic formatting.
• Image - an optional thumbnail. When set, it shows as a small square next to the add-on on the booking page.
• Price - what the add-on costs. Enter 0 to offer it for free.
• Maximum per booking - an optional limit on how many a customer can add to one booking. Leave it blank for no limit, or set 1 for items that only make sense once (like a single hat). The hard system limit is 20 per booking.
• Active - inactive add-ons are hidden from every session and the booking page, without being deleted.

What customers see

On the booking page, add-ons appear below the price options. Next to each one is an Add button:

• For an item with a maximum of 1, Add turns into a tick once selected - tap it again to remove it.
• For an item that allows more than one, Add becomes a quantity stepper so the customer can choose how many.

The chosen extras are added to the order total and paid for in the same checkout as the session. They show as their own lines on the booking, so you and your staff can see exactly what was ordered on the Bookings page.

Add-ons and capacity

Add-ons carry no capacity. A booking for two spaces plus three towels still consumes two spaces, not five - the towels are extras, not seats. This is the key difference from a price option, which is a way to sell the spaces themselves.

If you want to sell extra people into a session, use a price option or group booking, not an add-on. If you want to sell something that doesn't take a place in the room, use an add-on.

Add-ons, memberships and vouchers

Add-ons are charged at face value and aren't covered by other discounts:

• A membership's included sessions cover the session itself, never the add-ons - members still pay for any extras they add.
• Amount and percentage discount vouchers apply to the session price, not the add-ons.

This keeps your extras as straightforward retail income, separate from how the session is paid for.

Common questions

1. Do add-ons take up a space in the session? No. Add-ons have no capacity, so they never count against how many spaces are left. A customer can add as many extras as your per-booking limit allows without affecting availability.

2. Can I offer different add-ons on different sessions? Yes. Add-ons are set per session, so you can offer towel hire on one session and skip it on another. Open each session and add the extras you want there.

3. How do I stop selling an add-on? Turn it off rather than delete it. An inactive add-on is hidden from every session and the booking page, while past bookings that already included it keep their record.

4. Can customers buy more than one of the same add-on? Yes, up to the per-booking maximum you set (or up to the system limit of 20 if you leave it blank). Set the maximum to 1 for items that only make sense once.

5. Will a membership or voucher discount the add-ons? No. Included sessions and discount vouchers apply to the session price, not to add-ons - extras are always charged at face value.