Bundles

A bundle is a discounted pack of sessions for customers who don't visit often enough for a membership. The customer pays once and their credits apply at checkout until they run out or expire. A customer who'd rather pay for a booking can tap Pay instead on the credit at checkout and keep their sessions. Set bundles up in Offers → Bundles.

Bundles or gift vouchers?

Both are paid up front. The test is who pays, and do they get a discount.

Someone buying a present wants a gift voucher. If you're new, start with gift vouchers - a bundle needs regulars to sell to.

Settings

Set the Image (blank uses your default session image), Sessions included, Bundle price, and an Original price shown crossed out, which must be higher than the bundle price.

Limits

• Applies to - two limits, the same as a discount code's:
  • Prices - All prices, or Choose prices to cover only some, such as your standard communal price and not private hire. A credit covers spaces on the chosen prices only - other spaces on the same booking are charged the normal price. Prices you add later aren't covered until you tick them. A price used on several sessions is one row, showing its names, sessions and price range.
  • Sessions - All sessions, or Choose sessions to limit which ones it covers.
• Days and times - Any time, Off-peak times (your off-peak times), or Choose days and times. Credits only apply to sessions starting then; say so in the description.
• Expiry - two limits, in months from the day of purchase:
  • Redeeming the credit - Never expires, or Expires after a number of months.
  • Sessions it covers - Any date, or Within a window of a number of months. Credits only cover sessions inside that window.
• Availability - also two limits:
  • How many to sell - Unlimited, or a Limited run. Set it to 0 to show the bundle as sold out without making it inactive.
  • Spaces covered per booking - Every space (three spaces use three credits), or Limited to a number - 1 for a bundle meant for one regular. Extra spaces are charged the normal price by card, and the customer sees the split before paying.

Limits are copied onto each credit when bought; editing the bundle doesn't change sold ones. To change one, edit it under Issued bundle credits and use the Usage row.

Stop bundles being used on one session

Bundles cover sessions you add later. To keep them all off a session, set it on the session.

1. 1
   Open the session in the session editor and select Prices.
2. 2
   At the foot of the panel, open More options, turn off the bundles switch and save. A note shows how many unspent sessions it affects.

It covers packs already sold but never changes bookings. A credit covers one space whatever it costs, so pricing one date higher doesn't keep bundles out.

The Who can book this without paying full price summary in Prices shows how many unspent credits could reach the next date.

Where customers find bundles and their balance

With more than one bundle, customers see them on a /bundles page; edit its intro with the Bundles page button next to Create bundle. Customers signed in with the bundle's address see it under My account → Membership & credits as a Session credit ("3 of 10 left"). To hide the count, open the credit under Issued bundle credits → Edit, open Balance and untick Show customers what's left.

Sell a bundle by link only

For an offer you only advertise, such as an intro deal, set Where customers find it to Direct link only and copy its link. It's off your booking page, but anyone with the link can buy it. To stop it selling, turn off Active.

Gifting a bundle

Customers can click Buying this as a gift? on the bundle page and enter the recipient's email, plus an optional name and message. The recipient gets the code and a booking link by email; edit its wording as Bundle received under Email → Notifications.

The sessions apply when the recipient books signed in with that address, or with the code. Buying three as a gift sends one larger credit to one person.

Discounts and sale alerts

To take money off a bundle's price, use a Stripe discount code, not one of your discount codes. To email your team when one sells, turn on New shop purchase (Admin) - see team notifications.

Common questions

1. The recipient of a gifted bundle says the sessions aren't showing. They've probably signed in with a different address. They can enter the code at checkout, or you can open the credit under Issued bundle credits, click Edit and change Customer.

2. A gift went to the wrong address. Change Customer on the credit as above (gifted credits show Gift from), then use Resend voucher from the row's menu.

3. I turned bundles off on a session and someone still booked it for nothing. They used a cash-value code. Limit its Applies to in Offers → Discounts - it only affects codes made afterwards.

4. Can I charge an extra guest to a customer's bundle? Yes, from the booking - see adding a space paid by a bundle.

5. A customer with two bundles was charged for a space. A booking uses one bundle. Checkout picks the one covering the most spaces, but spaces added later only use that bundle.

6. Can I sell a course as a bundle? Yes - a 6-session bundle with Applies to set to that one session.