One-off events
This is a session that happens on a specific date and doesn't repeat. Use one-offs for anything outside your regular timetable - workshops, talks, seasonal sessions, special guest events, or a one-time alternative to your usual session.
For sessions that recur weekly, see Repeat schedules. Most people use both.
When and why to use a one-off
You're running a special event - sound bath, workshop, guest practitioner, launch event. One-offs let you give them a different name, image, and pricing than your usual sessions.
You need a date that doesn't fit a recurring pattern - "first Wednesday of the month" drifts against a 4-week cadence by a few days a year. Use one-offs instead.
You're replacing a regular session with something different on a specific day - run a sound bath in your Tuesday 6pm slot instead of the usual communal session. Workflow below.
You're soft-launching a session type - run it once, see how it goes, only convert to a repeat schedule if it works.
It's a different price, capacity, or duration than your usual sessions - one-offs live on a session template, so all of these can be different. A 3-hour Saturday workshop at £40 with capacity 8 sits cleanly alongside your 60-minute weekday sessions at £15 with capacity 12.
Promoting an event to the top of the calendar
By default, a one-off appears in the calendar alongside your regular sessions, sorted by date. To make it stand out, turn on the Feature on booking page toggle.
Open the session template.
Scroll to Visibility.
Turn on Feature on booking page.
Save.
The next upcoming instance of the template appears as a featured card above the calendar. Customers see it first when they land on the booking page, with date, image, capacity, and a booking button. Once that instance passes, the card automatically shows the next future instance, or disappears if there isn't one.
Most useful for one-off events. Works on repeat schedules too if you want the next instance highlighted.
Notes:
Only one instance per template features at a time - the next upcoming. Can't pin a specific date.
Multiple templates can feature simultaneously - turn the toggle on for each.
Featured cards show on the main customer booking page, not on location-filtered pages.
Once the featured instance passes, the card auto-advances to the next future instance.
Cancelling a regular session to make room for a one-off
This is the workflow when your one-off clashes with a slot your repeat schedule already covers - e.g. you want a sound bath in your usual Tuesday 6pm communal slot.
Open the admin calendar and click the recurring session for that specific day.
Click Cancel session. Affects only that one occurrence, not the whole repeat schedule.
The confirmation dialog shows how many bookings will be cancelled. Confirming triggers automatically:
Each customer's payment refunded via Stripe.
Cancellation email sent.
Voucher credits and member-included sessions returned to the customer's balance.
Session disappears from the customer calendar.
On the same template (or a different one for the special event), click Add date and pick the same date + time. Save.
The cancelled instance stays in the database as a record (admins still see it) but customers can't see it or book it. The new one-off appears in its place.
Cancellation rules
Past sessions can't be cancelled. Cancel button is hidden after the end time.
Refunds are automatic for paid bookings. Session triggers them via Stripe.
Free bookings are removed, not cancelled.
Voucher and member-included sessions are restored to the customer's balance.
Cancelled instances can be reinstated but previously cancelled bookings aren't auto-restored.
Cancelling never deletes the instance from history - audit trail preserved.
Tip: communicate before you cancel
Cancelling fires an automatic refund + email but the email doesn't explain why or what's happening instead. If your one-off replaces the regular session at the same time, follow up separately to invite regulars to the new event.
Troubleshooting
My one-off and a regular session both appear on the same day
The recurring instance still exists. Cancel it first.
Feature toggle is on but nothing's showing
Featured card needs a future instance. Add a date or wait until the next one comes around.
Past one-offs cluttering admin view
They're collapsed under a "N past dates" link in the schedule editor. Never show on the customer calendar.
Cancelled a one-off and bookings are gone
Paid bookings have status cancelled, free bookings are removed. Reinstating the one-off doesn't restore bookings - customers have to rebook.