Vouchers & Gift vouchers
Vouchers are codes customers redeem at checkout. They come from two places: gift vouchers, which customers buy from your gift vouchers page; and vouchers, which you create in admin and share directly.
Gift vouchers
Gift vouchers are products on a public /gift-vouchers page that customers buy for someone else (or themselves). The recipient gets an email with a code and a link straight to the right place to use it.
You can offer one gift voucher, several, or none. New venues start with one credit voucher pre-configured so the page works out of the box.
What you can do with it
Session voucher. The buyer pays a fixed price for one booking at one of the session templates you pick. Good for "buy a sauna session for a friend" gifts where you don't want price changes to leave the recipient owing extra.
Credit voucher. The recipient gets credit they can spend at your venue. Set preset amounts (chips on the buy page), or allow a custom amount within a range, or both. Optionally limit it to specific session templates.
Run different products side by side. A £25 session voucher and a £10 to £200 credit voucher can both be active. The page shows a list when there's more than one.
Hide the page entirely. Deactivate every product and the page disappears from your nav. Reactivate any product and it comes back.
How redemption works
The recipient email links straight to the right place. Session vouchers link to the chosen template; credit vouchers link to your calendar. The code auto-applies when they reach the booking form.
Recipients can also copy the code and apply it manually like any other voucher.
Expiry is calculated from the purchase date.
Troubleshooting
No "Gift vouchers" link in your nav. Every product is inactive. Reactivate one in Settings → Billing → Gift voucher products.
Can't delete a product. If any vouchers have been minted from it, delete is blocked to protect those recipients. Deactivate it instead so it stops appearing on the buy page but existing codes still work.
Recipient says the code doesn't work. Check the voucher in admin Vouchers - look for expired, fully used, or a session restriction the customer doesn't match.
Vouchers
Vouchers are created in the admin and shared by you - on social, in newsletters, with partners, or by handing the code to a specific person.
There's no public page; the customer applies the code at checkout. You choose whether the voucher is worth a number of sessions, an amount of credit, or a percentage off.
What you can do with it
Social media promotions.
A 20% off code shared on Instagram for the launch of a new session.
Friends and family.
A 5-session voucher for someone you want to comp.
Partner referrals.
A unique code for a local business or influencer with usage tracked under their name.
Customer service recovery.
A free-session voucher for a customer whose booking got messed up.
Voucher code - The code customers enter at checkout. Must be unique.
Name - Optional internal label so you can find it later.
Value type - Choose one:
Sessions - A number of free session credits.
Amount - A currency credit (e.g. £20 off).
Percentage - A percent off the booking total.
Total value - The voucher's starting balance.
Remaining value - Editable balance. Useful if you want to top up or reduce mid-life.
No usage limit - The voucher never runs out. Pairs well with a percentage voucher for a long-running promo code.
Limit redemptions - Control how the voucher is consumed:
One booking, one space - Single use, single seat.
One booking, all spaces - Single use, applied across every space on one booking.
Custom - Set your own max spaces per booking and max uses per person.
Limit by session type - Only specific session templates accept the voucher.
Limit by session date - Only sessions on or before this date can use it.
Limit when this voucher can be applied - The last date the code can be entered at checkout.
Customer name and email - Optional record-keeping for who the voucher was given to.
Notes - Internal memo, never shown to customers.