Can a customer have more than one membership?

No - one active membership at a time. To move to another paid tier they use Change plan on their account page - see change tier.

Can I offer a free trial?

Not directly. Use a £0 tier and move customers to a paid tier later.

I can't save my off-peak membership - it says a session has no bookable price.

Off-peak members pay the normal price at peak times, and that session has every price switched off. Add a price (£0 is fine), set a member price for the tier there, or switch the tier to a fixed price or Any time.

Does moving a booking change which allowance it uses?

On Day, Week or Month, the free session moves to the new date's period, and a customer can't move into a used-up period (you still can). On Billing period, moves never shift it.

A member says their allowance is short just after paying.

It's almost always Month where you meant Billing period. If not, check the Used on list on their membership card - see check what a member's sessions went on.

Set up memberships

Sell monthly subscriptions with member rates, free included sessions, rollover and early access, and choose which sessions each tier covers.

Who can do this: admins only 5 min read

A membership is a Stripe subscription, or one payment. Set tiers up under Offers → Memberships; once people have joined, see manage members.

What you can offer

Each tier can combine a member rate, free sessions and early access. Offer as many tiers as you like; a £0 tier works as a free perk, for example for staff. For a members-only session, turn off all its prices - see price options.

Which sessions it applies to

By default a membership applies to every session, including ones you add later. Change that from either end:

From the session. In the session's Prices panel, select the tier and turn Included in this session on or off.
From the membership. Under Limits and visibility, open Applies to and choose Choose sessions.

Warning

Exclude a premium one-off while you're creating it - excluding it later doesn't undo bookings members have already made.

Who can book this without paying full price, at the foot of the panel, lists everything a session accepts; bundles and session gift vouchers have their own switch under its More options.

Where customers see and buy it

Two switches under Limits and visibility → Visibility control where a tier is offered. Neither affects existing members.

Show on members page lists the tier on your /members page.
Show on checkout offers a join-now prompt when a non-member is about to pay full price for a session the tier would save them money on. Override it per session with Sell at checkout when you select the tier in the session's Prices panel.

The Checkout description is a one-line pitch for the prompt and the tier's card. Cards already list the benefits, so use it for who the tier suits.

The /members page intro shows once you have two or more memberships; edit it with Members page.

To cap members or sell one that ends, see limited memberships.

Discount on bookings

Choose a percentage discount or a fixed price per session. For an off-peak tier, open When the member rate applies and choose Choose days and times.

The rate covers the member's own space. Apply to additional spaces and guests extends it to extra spaces (and, with a percentage, to private and group bookings), up to Spaces covered per booking: at 2, the member plus one guest.

To take money off the membership payment itself, see Stripe discount codes.

Session allowance

Members get free sessions per period, then pay the standard price (or the member rate, if you turn on both Free sessions and Member rate). The counter shows on their cart and account page.

A free session covers one space on one booking, whatever its length - a 30-minute and a 60-minute booking each use one. Set Spaces covered per booking to 2 for a duo tier, for pairs booking together.

Free sessions for some lengths only

If your sessions have lengths, Covers under Free sessions sets which lengths a free session is for. Choose Only these lengths and tick them - say 30 min, for a cheaper tier beside your hourly ones.

A booking at another length doesn't use a free session. The member pays the standard price, or the member rate if the tier has one. Sessions without lengths are always covered.

When the allowance resets

Day, Week, Month are calendar periods in your venue's timezone - a monthly allowance resets at midnight on the 1st for everyone.
Billing period resets on each member's own payment date.

Warning

With Month, a member billed on the 23rd who has used that month's allowance gets nothing for their payment until the 1st. Unless everyone joined on the 1st, use Billing period.

For an unlimited tier, set 1 per Day.

Letting unused sessions roll over

Tick Unused sessions roll over under Free sessions (not available on Day). Members carry up to one period's worth, for one period: on 4 a month, using 1 leaves 7 next month. Only full periods count, so joining, resuming or switching tier mid-period starts carrying from the next full period.

Early access

Early access adds days to members' booking window: a 30-day window plus 30 days' early access means members see 60 days. It extends rolling windows only - repeat schedules, and one-off dates set to open bookings nearer the date - never a fixed end date. See give members early access.

Common questions

Can a customer have more than one membership? No - one active membership at a time. To move to another paid tier they use Change plan on their account page - see change tier.
Can I offer a free trial? Not directly. Use a £0 tier and move customers to a paid tier later.
I can't save my off-peak membership - it says a session has no bookable price. Off-peak members pay the normal price at peak times, and that session has every price switched off. Add a price (£0 is fine), set a member price for the tier there, or switch the tier to a fixed price or Any time.
Does moving a booking change which allowance it uses? On Day, Week or Month, the free session moves to the new date's period, and a customer can't move into a used-up period (you still can). On Billing period, moves never shift it.
A member says their allowance is short just after paying. It's almost always Month where you meant Billing period. If not, check the Used on list on their membership card - see check what a member's sessions went on.

Was this helpful?

NextLimited and fixed-length memberships