When customers can book
Two settings work together to control your booking window: one sets how far ahead customers can book, the other sets how close to the start they can book. Use them to fill your calendar in advance while giving your team enough notice to get a session ready.
What you can do with it
- Take bookings further ahead, or keep them short-term - choose how many days in advance customers can book.
- Stop last-minute bookings - require a minimum notice so staff have time to prepare, like lighting a wood-fired sauna before a session starts.
- Set different rules per session - give a morning schedule a longer notice than an evening one, or a shorter window to a seasonal run.
How it works
General defaults can be found in Settings, and per-session overrides on each schedule.
Defaults
- Default bookable window - how far ahead customers can book, in days.
- Bookings close - when a session stops taking bookings: when the session starts, a set time before it starts, or when the session ends (walk-ins). See when bookings close for the full breakdown.
Per session
- Select Change next to the booking window.
- Set the window and Bookings close option for that schedule. The summary reads, for example, "No end date · bookable 90 days ahead · bookings close when each session starts."
- Choose "Use organisation default" to inherit the venue setting.
Options
- Bookable window - either a rolling number of days ahead, or a fixed end date for the schedule.
- Bookings close - when the session starts, a set time before (1 to 168 hours), or when the session ends.
- One-off dates - have their own Bookings close option, since you choose the date yourself.
What your customers see
Sessions too far ahead aren't shown yet. Sessions inside the notice window show "Booking is now closed", and the calendar points customers to the next available session.
Good to know
New settings apply to schedules you create from now on. Existing schedules keep their current settings until you edit them. To test it, choose a Bookings close option, open your booking page, and check that a soon-to-start session shows "Booking is now closed" while later ones stay bookable.