Is Bookings close the same as my cancellation cutoff?

No. The Rescheduling and Cancelling cutoffs on the same Booking policy page control changes to existing bookings - see how customers manage their bookings.

I changed the default bookable window but nothing changed.

Sessions that run to a fixed end date ignore the window. In the session's Schedule, select Edit beside the schedule's dates and change Ends - pick a new date, or No end date for a rolling window.

I shortened the window - what happens to dates already on sale?

Dates beyond the new window drop off the calendar for non-members. Bookings already made are not affected.

My booking page seems to stop at a date well inside my window.

The list layout loads sessions in batches as you scroll - at around 13 sessions a day a batch covers only five or six days. The calendar beside the list marks every day across your whole window.

How do I test my settings?

Open your booking page signed out in a private window and check the furthest bookable date, then sign in as a member to confirm you see further ahead.

When customers can book

Set how far ahead customers can book (booking window) and the cutoff before a session starts (lead time or minimum notice), with per-session overrides.

Who can do this: admins only 4 min read

Two settings decide when a session is on sale. The bookable window is the far edge - how many days ahead customers can book. Bookings close is the near edge - when a session stops taking bookings. Both live in the "Booking" section of Settings → Policies, and each schedule or one-off event can override them.

The Booking section of Settings → Policies, showing the Bookings close setting open with its three options. — Settings → Policies → Booking

How far ahead customers can book

The Bookable window is a rolling number of days ahead - 90 by default, anything from 1 to 365.

A schedule can instead end on a specific date. An end date replaces the rolling window, so the bookable range shrinks toward that date and then bookings stop. To shift times through the year, see change times from a date forward.

When bookings close

When the session starts - the default. Bookings stay open up to the start time.
A set time before it starts - in hours and minutes (for example 45 minutes, or 1 hour 30 minutes), up to 7 days, giving staff time to prepare.
When the session ends - bookings stay open through the session, so a walk-in can book themselves in after it has started.

This only stops customers booking themselves - staff can still add a booking after a session has closed or started.

Only want to prepare when someone has booked? Close bookings, say, 2 hours before. Each slot closes that far ahead of its own start (the 10am at 8am), so at each cutoff you know whether to light the sauna.

Set the venue defaults

1
Open Settings → Policies and enter the Bookable window in days.
2
Open Bookings close, pick an option (with hours and minutes for A set time before it starts), and save.

Warning

Changing a default does not change schedules or one-off dates you already created. For the bookable window, Settings lists sessions still on a different window under the field, with an Apply [N] days to all sessions link. For Bookings close, edit each session's booking window.

Override per session

A repeat schedule. Open the session from Sessions, go to Schedule, and select Edit beside Booking options at the bottom of the weekly schedule to set the bookable window and Bookings close; choose Use organisation default to inherit. The end date is under Edit beside the schedule's dates, as Ends.

A one-off date. A one-off is bookable as soon as it's published, whatever the default window. To hold one back, choose Open bookings nearer the date on its Booking window line - see one-off events.

A single date. Open the occurrence, choose Edit, and set Bookings close in the Schedule section. Save with This event only or This and following events.

Give members early access

Your bookable window is what non-members get. Early access on a membership adds days on top: a 42-day window plus 14 days of early access lets members book 56 days ahead.

Early access only extends a rolling window (including a one-off set to open bookings nearer the date) - a fixed end date is a hard stop for everyone. A customer holds one active membership at a time, so early access never stacks.

What you and your customers see

Your Sessions calendar shows recurring sessions past the window, marked Not on sale in Week and Day view. You can hide or cancel one before it goes on sale, or close a whole day with closed dates.

Customers don't see sessions beyond their window. A closed session shows "Booking is now closed" with a lock, in grey. Your FAQs page states both limits from your live settings.

Common questions

Is Bookings close the same as my cancellation cutoff? No. The Rescheduling and Cancelling cutoffs on the same Booking policy page control changes to existing bookings - see how customers manage their bookings.
I changed the default bookable window but nothing changed. Sessions that run to a fixed end date ignore the window. In the session's Schedule, select Edit beside the schedule's dates and change Ends - pick a new date, or No end date for a rolling window.
I shortened the window - what happens to dates already on sale? Dates beyond the new window drop off the calendar for non-members. Bookings already made are not affected.
My booking page seems to stop at a date well inside my window. The list layout loads sessions in batches as you scroll - at around 13 sessions a day a batch covers only five or six days. The calendar beside the list marks every day across your whole window.
How do I test my settings? Open your booking page signed out in a private window and check the furthest bookable date, then sign in as a member to confirm you see further ahead.

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