I shortened the bookable window but sessions still show at the old distance.

Existing schedules keep the window they were created with - the default in Settings only applies to new ones. Settings names the sessions still on the old window and gives you an Apply [N] days to all sessions link to update them in one go, or you can open an individual schedule and change its window there.

A customer has two memberships with early access. Do they add up?

No - they get the largest of the two, not the sum.

Does early access work with a fixed end date?

No. A fixed end date is a hard stop for everyone. Early access only extends a rolling window.

Sessions already inside the window when I shortened it - do they disappear?

Yes, once you update the schedule. Dates beyond the new window drop off the calendar for non-members. Bookings already made are not affected.

My booking page seems to stop at a date well inside my window.

It hasn't - on the list layout the page loads sessions in batches as you scroll rather than all at once, so the last date in the list is just where the current batch ends, not where booking stops. This is most noticeable on a busy timetable: at around 13 sessions a day a batch covers only five or six days. The calendar beside the list is the quicker check - it marks every day that has a session across your whole window, not just the batch on screen, so page it forward to see how far ahead you really run. Selecting a day there jumps the list to it; you can also scroll to the foot of the list or select Show more sessions.

Booking Window

Control how far ahead customers can book and how close to start time they can book.

5 min read

When customers can book

Two settings work together to control your booking window: one sets how far ahead customers can book, the other sets how close to the start they can book. Use them to fill your calendar in advance while giving your team enough notice to get a session ready.

What you can do with it

Take bookings further ahead, or keep them short-term - choose how many days in advance customers can book.
Stop last-minute bookings - require a minimum notice so staff have time to prepare, like lighting a wood-fired sauna before a session starts.
Set different rules per session - give a morning schedule a longer notice than an evening one, or a shorter window to a seasonal run.

How it works

General defaults can be found in Settings, and per-session overrides on each schedule.

Defaults

Default bookable window - how far ahead customers can book, in days.
Bookings close - when a session stops taking bookings: when the session starts, a set time before it starts, or when the session ends (walk-ins). See when bookings close for the full breakdown.

Per session

Select Change next to the booking window.
Set the window and Bookings close option for that schedule. The summary reads, for example, "No end date · bookable 90 days ahead · bookings close when each session starts."
Choose "Use organisation default" to inherit the venue setting.

Options

Bookable window - either a rolling number of days ahead, or a fixed end date for the schedule. These are mutually exclusive: an end date replaces the rolling window rather than bounding it, so bookings stop rather than rolling forward. To shift session times through the year without shrinking the window, see changing session times seasonally.
Bookings close - when the session starts, a set time before (1 to 168 hours), or when the session ends.
One-off dates - have their own Bookings close option, since you choose the date yourself.

Warning

Changing your default bookable window does not change schedules you already created. Each schedule keeps the window it was created with, so if you shorten the default and sessions still appear at the old distance, this is almost always why.

You don't have to fix them one by one. Settings lists any session still on a different window right under the field, with an Apply [N] days to all sessions link that updates them all at once.

Give members early access

Your bookable window is what non-members get. A membership can extend it, so members get first pick of the calendar - set Early access on the membership and those days are added on top. A 42-day window plus 14 days of early access means members book 56 days ahead while everyone else still sees 42.

Early access only extends a rolling window, and if a customer holds more than one membership they get the largest early access rather than the sum. See memberships for the full setup.

What your customers see

Sessions too far ahead aren't shown yet. Non-members simply don't see the dates inside your members-only stretch - they appear as soon as the date comes within the standard window. Sessions inside the notice window show "Booking is now closed", and the calendar points customers to the next available session.

Customers who want the rule spelled out get it on your FAQs page, which states how far ahead they can book using your live settings. If your sessions use different windows it gives the range rather than one number.

Good to know

To test the window, open your booking page in a private browsing window (so you're signed out) and check that the furthest bookable date matches what you set. Then sign in as a member and confirm you can see further ahead. To test Bookings close, check that a soon-to-start session shows "Booking is now closed" while later ones stay bookable.

Common questions

I shortened the bookable window but sessions still show at the old distance. Existing schedules keep the window they were created with - the default in Settings only applies to new ones. Settings names the sessions still on the old window and gives you an Apply [N] days to all sessions link to update them in one go, or you can open an individual schedule and change its window there.
Do members' early access days get added to the window, or replace it? Added. A 42-day window with 14 days of early access means members book 56 days ahead and everyone else books 42.
A customer has two memberships with early access. Do they add up? No - they get the largest of the two, not the sum.
Does early access work with a fixed end date? No. A fixed end date is a hard stop for everyone. Early access only extends a rolling window.
Sessions already inside the window when I shortened it - do they disappear? Yes, once you update the schedule. Dates beyond the new window drop off the calendar for non-members. Bookings already made are not affected.
My booking page seems to stop at a date well inside my window. It hasn't - on the list layout the page loads sessions in batches as you scroll rather than all at once, so the last date in the list is just where the current batch ends, not where booking stops. This is most noticeable on a busy timetable: at around 13 sessions a day a batch covers only five or six days. The calendar beside the list is the quicker check - it marks every day that has a session across your whole window, not just the batch on screen, so page it forward to see how far ahead you really run. Selecting a day there jumps the list to it; you can also scroll to the foot of the list or select Show more sessions.

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