Your FAQs page

Your booking page comes with an FAQs page at bookasession.org/your-name/faqs. It answers customers' common questions from your settings and updates when you change them. The only part you write is a short Before you visit note.

What is on it

A strip of key facts at the top shows where you are, your rescheduling and cancellation rules, and how to contact you. If your locations are at different addresses, it shows their names instead. The contact tile appears once you've published an email or phone number.

Addresses open in maps, and email and phone are tappable. Where an answer mentions memberships, bundles, gift vouchers or a customer's account, it links to that page.

Below that come sections on visiting the venue (including opening hours per location, session types and price names), booking, changes and cancellations, memberships, gift vouchers and bundles, and waivers, each only if it applies to you. A data protection section is always shown.

Where customers find it

It's linked from your booking page's top navigation (the menu on mobile), every page footer, and your memberships pages. To share one answer, click the link icon beside a section heading to copy a direct link that opens that answer.

How to change what it says

Change the setting, not the page:

If sessions differ, the page gives a range, such as "between 30 and 90 days ahead". Make the settings consistent for a single number.

Your contact details

Each contact detail appears only if filled in. Your phone shows exactly as typed, so "WhatsApp 07700 900456" still dials. Both email and phone are optional: without an email, your number takes its place everywhere, including confirmation emails. Clear both and customers can't reach you from the page.

Before you visit

This box under Settings → Company covers what Session can't work out: facilities, what to bring, parking and step-free access. It takes up to 600 characters; leave it blank and the answer doesn't appear. The See what your FAQs page answers link shows what's already covered.

Before you visit is public. The Visit instructions under each session's Messages only reach people who have booked, so "meet at the side gate" goes there. Filling in one doesn't fill in the other. For anything longer, link your own website under Booking page → Links.

What search engines and AI assistants get

Your booking page publishes your details, opening hours, map position and every answer in a format they read directly. The price range leaves out private hire and group prices.

Common questions

1. Can I edit the wording or turn the page off? No. If the wording itself is the problem, tell us.

2. My opening hours are missing. Hours come from recurring sessions, so one-off dates alone show none, and a location with no recurring sessions is left out.

3. One of my locations is missing from the list. Check it has a name as well as an address under Settings → Company. Without names, locations are written out in a sentence.

4. My price names are listed without their prices. One price name can have different amounts on different sessions, so the page shows a range.

5. My memberships section names a tier I hid. Every active membership is listed. Deactivate the tier if it shouldn't be mentioned.

6. I cleared my contact email but a different address still shows. Session never substitutes another address. Check the Reply-to on your automated and transactional emails, which keep the address they were saved with.

7. An SEO audit says my prices or hours aren't published. They're published on your booking page, not your own website. Check the audit looked at bookasession.org/your-name.