Your booking page comes with an FAQs page at yourdomain/faqs. It answers the questions customers ask most - can I cancel, how far ahead can I book, what does my membership include - and it writes itself from the settings you have already filled in.
You do not edit it, and there is nothing to switch on. When you change a setting, the page changes with it.
What is on it
The page is grouped into sections, and each one appears only if it applies to you. A venue with no memberships never shows a memberships section.
- Booking a session - how booking works, whether an account is needed, how far ahead and how late customers can book, accepted payment methods.
- Changes and cancellations - whether customers can cancel or reschedule themselves, how late, and whether that returns money to their card or as account credit.
- Memberships - what a membership includes, early access, whether included sessions roll over, how it applies at checkout.
- Gift vouchers and Bundles - how they are bought and redeemed.
- Waivers - who signs, and how group signing works.
- Contacting the venue - your public contact details, when you have published them.
How to change what it says
Change the setting, not the page. Every answer traces back to something in your admin:
| To change | Go to |
|---|---|
| Whether customers can cancel or reschedule, and how late | Cancellation and reschedule policy |
| How far ahead customers can book | Booking window |
| When a session stops taking bookings | When bookings close |
| What a membership includes, and early access | Memberships |
| The contact details shown at the bottom | Settings -> Company |
Because the answers come from your live settings, they cannot drift out of date the way a policy page typed onto your own website does. That is the whole point of it - a hand-written cancellation window eventually stops matching the one the system actually enforces, and the first person to notice is a customer in a dispute.
When an answer says "it depends"
Some settings vary between sessions. If different sessions have different booking windows, the page says so - for example "you can book between 30 and 90 days ahead, depending on the session" - rather than picking one number that would be wrong for the others.
You will also see a short note under an answer explaining that some sessions differ. That note is deliberate. It appears whenever a session or a price has its own rule, so the page never states a figure that one of your own sessions contradicts.
If you would rather every answer gave a single firm number, make the underlying settings consistent - for instance give your schedules the same booking window - and the page will say so on its own.
Where customers find it
- In the footer of every page on your booking site, alongside your email and phone.
- In the menu on mobile.
- From your memberships pages and a member's account page, linked straight to the membership answers.
Linking to a section
Each section heading has a small link icon. Click it to copy a direct link to that section, which you can paste into an email, a social post, or your own website.
That is useful when someone asks a specific question - you can send them to the cancellation answers rather than the top of the page.
What it does not cover
The page answers questions about booking: your rules, your policies, your settings. It does not cover what to bring, what to wear, how hot the sauna runs, parking, or etiquette, because Session does not know any of that.
That information belongs on your own website. You can point customers at it from your memberships, Bundles and gift voucher pages, each of which has a link field for exactly this.
Common questions
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Can I edit the wording? Not directly, and that is intentional - editable text is text that drifts away from what the system enforces. If an answer reads wrongly, the setting behind it is usually the thing to change. If the wording itself is the problem, tell us.
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Can I turn the page off? No. It is part of every booking page, and it reduces the "can I cancel?" emails you would otherwise answer by hand.
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A customer says an answer is wrong. What do I check? Check the setting behind it first, using the table above. The page reports your live configuration, so an answer that looks wrong usually means the setting is not what you thought - which is worth knowing either way.
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Why does an answer not give an exact number? Because your sessions disagree on it. See "When an answer says it depends" above.
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My memberships section names a tier I hid from the members page. The page lists any active membership, because a hidden tier still grants its benefits to whoever holds it. Deactivate the tier if it should not be mentioned at all.