Gift vouchers

Gift vouchers are sold from your booking page (or in person) and managed in Offers → Gift vouchers. The recipient gets a code to apply at checkout. To give a code away or run a promotion, use discount codes; for a discounted pack customers buy for themselves, see bundles.

Two types

The type is fixed once a product exists.

• Session voucher - a set price for one booking of a session you choose, locked in against later price rises.
• Credit voucher - the recipient gets credit to spend: preset amounts, a custom amount within a range, or both.

A session voucher is blocked where a session turns bundles and gift vouchers off (Prices & offers → Offers); a credit voucher is money and still pays there.

Create a gift voucher

1. 1
   In Offers → Gift vouchers, start a new product and choose a Type.
2. 2
   Add a Name and a Description (shown on the storefront card and the buyer's receipt).
3. 3
   Fill in the type's fields and save. New vouchers are active and appear on your booking page straight away.

Session voucher: Price, Eligible sessions (one to ten), and Covers. One space pays for a single space. A private hire pays for the whole private hire, whatever its price; tick Private hire prices to cover only some.

Credit voucher: preset Amounts buyers can pick and/or Allow custom amount with a Min amount and Max amount. Under Limits, Applies to can restrict it to chosen sessions.

List what comes with a voucher

On a session voucher, add up to 8 lines under What's included (for example "Hot chocolate"). They show on the voucher, both emails, the print page and the booking it pays for. You hand the items over; edits affect later sales only.

Set an expiry

A gift voucher never expires unless you set one: under Limits → Expiry, choose Expires and enter months from purchase. The credit voucher new venues start with is set to 12 months.

Sell a limited run

Under Limits, open Availability, choose Limited run and enter a number; once it's reached, the voucher shows as sold out. Buying three uses three. 0 keeps it listed as sold out.

What customers and recipients see

Active gift vouchers appear on your booking page; with two or more, customers get a /gift-vouchers page (edit its intro with Gift vouchers page). Under Where customers find it, Direct link only keeps one off every listing, and Feature on booking page pins a listed one above your schedule. The buyer gets a receipt. The recipient's email has the message, code, value and a book button with the code pre-applied.

Signed in with the voucher's email, a customer can copy the code under Gift card balance on their account page. Credit is only spent by entering the code.

Print a gift voucher

Buyers can print theirs from Print voucher on the confirmation or Print your voucher in their receipt email: your logo, the value, code, any message and a QR code that books with the code applied. Used, expired or deactivated vouchers won't print.

To preview it, choose the eye icon on a voucher in Offers → Gift vouchers, or Preview printable voucher when editing it.

Use your own design

For your own design, upload a square image (at least 2000 x 2000px) under Printable voucher artwork when editing the voucher. It fills the top of the page.

Underneath, a strip prints what changes per voucher (value, names, message, code, use-by date and a QR code), so leave those out of your artwork. Each voucher can have its own artwork, and changing it also changes vouchers already sold. Choose Save and preview to check it. The Image field is only for your booking page.

To print one yourself, choose Print voucher from its ⋯ menu under Issued gift vouchers.

To hear about each sale, turn on New shop purchase (Admin) in Settings → Notifications. To let buyers pay less, see Stripe promotion codes.

Sell a gift voucher in person

At the desk or a stall, click Sell a gift voucher above Issued gift vouchers (staff use Sell in their menu). Pick the voucher and value, then Paid in person with the amount and method, or Free. Who it's for is optional: left empty, whoever has the code can use it; with an email, they're sent the code.

You then see the code, value, use-by date and Print. It has the same expiry and limits as one bought online.

• Paid in person is a sale, in a limited run and Export → Payments. To cancel one, turn it off and refund them yourself.
• Free is a gift, under Discounts at £0. Staff can only sell at full price.

Resend a gift voucher

Find the issued voucher in Offers → Gift vouchers (search by buyer, recipient email or code), open its ⋯ menu and choose Resend voucher. It re-sends the receipt and recipient email without charging anyone. If the address was mistyped, copy the code and send it directly.

Edit or remove a gift voucher

Edits apply to future purchases; issued vouchers keep their terms. A product with issued codes can't be deleted - turn Active off to hide it while every code stays valid.

Common questions

1. Does the recipient need an account? No. They can redeem at checkout as a guest.

2. Can I change a voucher's type? No. Create a new product and turn Active off on the old one.

3. How do I give someone a free gift voucher? Use Sell a gift voucher and choose Free (admins only).

4. Where does the money go? To your Stripe account, like any booking. For accounting, see deferred income.

5. The purchase went through but no email arrived. The payment is safe. Check the recipient email on the issued voucher, then resend it or send the code directly.