Bundles and allowances on longer or shorter bookings

By default every booking uses one session from a bundle or a membership's free sessions, however long it is. If your session has lengths, you can make a short booking use less and a long one use more - half a session for 30 minutes, two for 2 hours.

Choose how much each length uses

1. 1
   Open a session on the Sessions page and go to Prices & offers.
2. 2
   At the bottom, under Who can book this without paying full price, click More options.
3. 3
   Under How much a booking uses, pick a choice beside each length, such as 30 min uses: Half a session. Choices run from half a session to 4 sessions, in halves.
4. 4
   Save the session.

A session without lengths has one choice, Each booking uses.

The choice only shows on a session where a bundle, a gift voucher or a membership's free sessions can be used. If you don't see it, check Who can book this without paying full price in the same panel.

Let the prices suggest it. When a length's price is a simple share of another's, a hint offers the match - "£10 is half of £20 - use half a session?". Select it to apply.

Bookings already made keep what they used. A change applies to new bookings only.

How each kind of credit is used

• Memberships. A booking is covered by free sessions in full or not at all. If a booking uses 2 and the member has 1 left, they pay the member rate, or the standard price if the tier has none, and keep their 1 for another booking.
• Bundles. The balance covers as many whole spaces as it pays for, and the rest pay. With 3 sessions left on a length that uses 2, a booking for 2 has one space covered and one to pay.
• Gift vouchers and loyalty rewards always cover one space, whatever the length.

If a length uses more than a tier's whole allowance - 2 sessions on a tier with 1 a month - those members can never use free sessions on it. The editor warns you when that happens.

What customers see

The session page says how much a booking uses, such as "uses half a session", and balances show in halves, such as "2.5 sessions left".

You can set a customer's balance in halves too: under Issued bundle credits, select Edit on their credit and open Balance.

Common questions

1. Can one length use half and another use 2? Yes. Each length has its own choice, so a 30, 60 and 120 minute session can use half, 1 and 2.

2. Does this change a bundle's price? No. A bundle still sells the same number of sessions. Only how quickly bookings draw it down changes.

3. A member has 0.5 left and wants a 60 minute booking. It uses 1, so free sessions don't cover it. They pay the member rate, and the 0.5 stays for a 30 minute booking.

4. Do reports count spaces or sessions used? Attendance and revenue count spaces. Redemption rates count sessions used, so a half shows as 0.5. CSV exports have both.

5. Can I set this on one date only? No. It's set per length for the whole session, like the prices.